Kristian,
If you want the RT user initiating a transaction to be notified, you
have to change the "Set($NotifyActor, 0);" configuration to "1" in your
RT_SiteConfig.pm file. This will turn on the ability to notify the
current user when initiating a transaction. I believe this was in an
On Mon, Jun 2, 2008 at 5:11 PM, Gene LeDuc <[EMAIL PROTECTED]> wrote:
> Hi Kristian,
>
> In addition to what Toby mentioned about NotifyActor, you only need to put
> the scrip in the receiving queue. If a ticket moves from OldQueue to
> NewQueue, the scrip in NewQueue will fire but the one in OldQ
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kristian
Davies
Sent: Monday, June 02, 2008 4:05 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Scrips (queue change notify)
I'm trying to create a notification email on the receiving queue when
Notice at www.mcfina.com/emailpolicy
-Original Message-
From: Sam A. Hicks [mailto:[EMAIL PROTECTED]
Sent: Monday, June 02, 2008 12:13 PM
To: 'Kristian Davies'; 'rt-users@lists.bestpractical.com'
Subject: RE: [rt-users] Scrips (queue change notify)
I have an identical set-u
Hi Kristian,
In addition to what Toby mentioned about NotifyActor, you only need to put
the scrip in the receiving queue. If a ticket moves from OldQueue to
NewQueue, the scrip in NewQueue will fire but the one in OldQueue will not.
Regards,
Gene
At 01:04 AM 6/2/2008, Kristian Davies wrote:
>
>> Description: Queue Notify
>> Condition: On queue change
>> Action: Notify requesors, CC and AdminCC
>> Template: Global template: Transaction
>> Stage: TransactionCreate.
>>
>> I am the requestor and adminCC.
>>
>> Still does not send the email. I thought that would be enough.
>
> Are you also
Kristian
> Description: Queue Notify
> Condition: On queue change
> Action: Notify requesors, CC and AdminCC
> Template: Global template: Transaction
> Stage: TransactionCreate.
>
> I am the requestor and adminCC.
>
> Still does not send the email. I thought that would be enough.
Are you also
I'm trying to create a notification email on the receiving queue when
a ticket is moved. I have two queues (test1 and test2), and I've
added a scrip to both:
Description: Queue Notify
Condition: On queue change
Action: Notify requesors, CC and AdminCC
Template: Global template: Transaction
Stage:
