IT GUY,
Well, there are a couple ways. Are the users you want to ignore
privileged? Are they in a group? The reason I ask is that if you have
these users segregated in some manner, you can modify the scrip to
accomplish this.
Kenn
LBNL
On 5/6/2008 10:57 PM, IT GUY wrote:
Hi Kenn,
Hi Kenn,
I did resolve that error of getting two e-mails for one request. Both Global
and queue-by-queue scripts were enabled. I removed one and the problem was
solved.
I'd like to ask one more thing, is there any way we can stop auto replies to
certain e-mail addresses. I don't need to reply to
Dear All,
I always get two e-mail replies when ever a ticket is created via e-mail in
any queue. How can I stop
Thanks in advance,
Yogesh
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:
IT GUT,
Well, gee, that could be caused by MANY things. You could have the
Action set to Notify AdminCc, Cc, Requestors and you happen to be in
two of those roles for those tickets. IT COULD be That you are also on
the ticket Cc's list and you have a scrip that notifies Others. It
