Re: [rt-users] Setting Ticket Owner name

2008-10-28 Thread Kenneth Crocker
[forwarding to list] Stephen, I thought that return unless defaulted to return 1 unless, but I changed it anyway. I tried your set code and that didn't work. Any other ideas? Kenn LBNL On 10/27/2008 12:44 PM, Stephen Turner wrote: Kenn, On Mon, 27 Oct 2008 15:35:40 -0400,

Re: [rt-users] Setting Ticket Owner name

2008-10-28 Thread Kalle Hallivuori
Hi! 2008/10/27 Kenneth Crocker [EMAIL PROTECTED]: I thought that return unless defaulted to return 1 unless, but I changed it anyway. If you don't define a value, it is undefined. There is a special value named 'undef' in Perl just for that. It evaluates to zero on numeric comparison,

[rt-users] Setting Ticket Owner name

2008-10-27 Thread Kenneth Crocker
To all, I'm trying to pre-set a ticket owner based on the value of an incoming CF that is set during ticket creation. What I have is this Condition: On Create Action: User-Defined Template: Blank Stage: TransactionBatch Custom Action Prep Code: my $ticket = $self-TicketObj; return

Re: [rt-users] Setting Ticket Owner name

2008-10-27 Thread Stephen Turner
Kenn, On Mon, 27 Oct 2008 15:35:40 -0400, Kenneth Crocker [EMAIL PROTECTED] wrote: Custom Action Prep Code: my $ticket = $self-TicketObj; return unless ($ticket-OwnerObj-Name() eq 'Nobody' ); You'll need to return 1 if you want to continue to action cleanup, 0 otherwise. Custom