Re: [rt-users] Sharing a custom field between two queues

On Mon, Dec 31, 2007 at 09:06:23AM -0800, Gene LeDuc wrote: > At 04:10 PM 12/21/2007, John Rouillard wrote: > >Hi all: > > > >I have two queues with a custom field called assets. If a ticket is in > >queue A, and I fill in the assets field it works fine as long as the > >ticket stays in queue A. Wh

Re: [rt-users] Sharing a custom field between two queues

Hi John, I've set up queues (in v3.6.3) that share custom fields and had it work fine. As I recall, you create the custom field globally and then assign it to whatever queues you want. Assuming that queues A and B have the custom field PHONE assigned to them, the contents of PHONE should not

[rt-users] Sharing a custom field between two queues

Hi all: I have two queues with a custom field called assets. If a ticket is in queue A, and I fill in the assets field it works fine as long as the ticket stays in queue A. When I move the ticket to queue B, the assets field is empty. If I move it back to queue A the field is once again filled. We