I understand it...
> this is the default
> way RT SHOULD work.
>
>
> --
>
> From: Kenneth Crocker <[2]kfcroc...@lbl.gov>
> To: [3]rt-us...@lists.bestpractical.com
> Sent: Mon, Au
--
> *From:* Kenneth Crocker
> *To:* rt-users@lists.bestpractical.com
> *Sent:* Mon, August 2, 2010 2:43:43 PM
> *Subject:* Re: [rt-users] Since Upgrade to 3.8.8 reply to resolved does
> not reopen ticket...help please.
>
> Eric,
>
> Did you write a scrip for this
.8.8 reply to resolved does not
reopen
ticket...help please.
Eric,
Did you write a scrip for this and now it isn't working?
Kenn
LBNL
On Mon, Aug 2, 2010 at 12:49 PM, Eric Malain wrote:
Hello RT Users, I need some suggestions...
>
>
>We recently upgraded our RT from 3.8.0 to
Eric,
Did you write a scrip for this and now it isn't working?
Kenn
LBNL
On Mon, Aug 2, 2010 at 12:49 PM, Eric Malain wrote:
> Hello RT Users, I need some suggestions...
>
> We recently upgraded our RT from 3.8.0 to 3.8.8, when we did this, the
> function that re-opens a resolved ticket upon a
Hello RT Users, I need some suggestions...
We recently upgraded our RT from 3.8.0 to 3.8.8, when we did this, the function
that re-opens a resolved ticket upon a reply has stopped working. It used to be
that when we would resolve a ticket, if the original requester replied to the
"resolved" ema
