Hi,
when a reply is sent by email the ticket id in the subject looks like
[hos.name #213] - how can i replace the host name with Ticket
TIA
MH
--
MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
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On 02/23/2012 07:58 AM, Matthias Henze wrote:
when a reply is sent by email the ticket id in the subject looks like
[hos.name #213] - how can i replace the host name with Ticket
You don't want to do this because it means your RT might interact poorly
with another RT. Please read the section
