Hey, I need to do one of those costumer satisfaction surveys on random
ticket closings. I'm thinking in a Script to open a new ticket about a
survey and using an external app to do the actual survey stuff.
Unless someone has a better idea :)
[]s
Jose P. E. Junior
At Wednesday 5/23/2007 11:24 AM, José de Paula Eufrásio Júnior wrote:
Hey, I need to do one of those costumer
satisfaction surveys on random ticket closings.
I'm thinking in a Script to open a new ticket
about a survey and using an external app to do the actual survey stuff.
Unless someone
At Wednesday 5/23/2007 12:58 PM, José de Paula Eufrásio Júnior wrote:
Can you share your scrip for me to use it as a starting point? :)
[]s
core
Hi Jose,
Sure - the scrip is
Condition - user defined (see code below)
Action - notify requestor
Template - survey email (contains a link to the
