We set it so the user only gets one resolved message via a custom
scrip
Description: OnResolveOnce
Condition: User Defined
Action: Notify Requestors
Template: Whatever...
Custom condition:
---
my $result = undef;
if ($self->TransactionObj->Type eq "Status" &&
$self->TransactionObj->Ne
Kenneth,
You might want to try to modify your "Resolved" scrip by making the
condition "user-defined" and adding code to check the "To:" address or
"Requestor" or whatever data you can consistently use and if it matches
your condition, return 0. Hope this helps.
Kenn
LBNL
On 6/2/2008
Cory,
We use a custom field to designate whether or not a resolve
notice should be sent. If it is set to "No", the scrip does
not send the E-mail. It works well and is easy to setup.
Ken
On Mon, Jun 02, 2008 at 12:40:35PM -0500, Cory Berry wrote:
> I have a requester that has sent us tickets via
I have a requester that has sent us tickets via his RT. Our RT and his
RT entered a battle where we resolved the ticket, an email is sent, they
resolved their ticket, which sent an email that reopened our ticket, we
resolve, email is sent, they resolve their re-opened ticket, email is
sent and reo
