Hi -
I have custom scripts that create new RT tickets by inserting a manual INSERT
record into the 'Tickets' table.This has worked for us in the past, however
if we do it this way, we are unable to do the following
- Change its category
- Change its owner
Basically, we
Brandon Rogge wrote:
> Hi -
>
> I have custom scripts that create new RT tickets by inserting a manual
> INSERT record into the 'Tickets' table.
Simple answer: don't do that. Even if you solve your immediate problem,
your scripts can't be future proof and may (will) break with RT upgrades.
Use
