Re: [rt-users] Ticket creation through e-mail.

2008-05-22 Thread IT GUY
Why/How does "RT think that this message is a bounce" ? Any specific reasons. It was working well before. I could send email and create a ticket, that was not a problem. I send email through my regular mail, an account that RT knows and has it in the database. TO say, this is a privileged user.

Re: [rt-users] Ticket creation through e-mail.

2008-05-22 Thread Graeme Fowler
On Thu, 2008-05-22 at 17:33 +0545, IT GUY wrote: > This is the error I get: > > May 22 17:21:06 diffgeek RT: RT thinks this message may be a bounce > (/usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Email.pm:243)#012 > May 22 17:21:08 diffgeek RT: Could not record email: Message Bounced > (/usr/shar

[rt-users] Ticket creation through e-mail.

2008-05-22 Thread IT GUY
Dear All, Ticket creation failed through e-mail. I have allowed the following rights to the group in that queue: CommentOnTicket CreateTicket ReplyToTicket SeeQueue ShowTicket ShowTicketComments Is there anything I need to do more, or do have to enable the privileged group to create ticket as we

Re: [rt-users] Ticket creation through e-mail.

2008-05-22 Thread IT GUY
This is the error I get: May 22 17:21:06 diffgeek RT: RT thinks this message may be a bounce (/usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Email.pm:243)#012 May 22 17:21:08 diffgeek RT: Could not record email: Message Bounced (/usr/share/rt3/html/REST/1.0/NoAuth/mail-gateway:75)#012 On Thu, May