Thanks to all,
I was confused by the documentation. I was expecting to see some sort of
toggle controls on the various ticket history displays that would
expand/collapse or show/hide the various elements in the display. It is now
clear that this is a user preference change.
Cheers
The RT::Extension::HistoryFilter will do what you want. I use that in
it's default config to minimize the noise shown in the main ticket
history. All other things e.g Custom Field Changes are only viewable by
the History Tab.
Works really well.
--
Regards,
Aaron
On Fri, Apr 17, 2015 at 9:06
On Thu, Apr 16, 2015 at 09:06:13PM +, Karres, Dean wrote:
> Hi,
>
> We hope to replace an ancient, homegrown ticketing system with RT. There is
> a feature in the old system that my boss hopes is available in RT. This is
> the idea of a "worklog". Not every queue or ticket will require su
Hi,
We hope to replace an ancient, homegrown ticketing system with RT. There is a
feature in the old system that my boss hopes is available in RT. This is the
idea of a "worklog". Not every queue or ticket will require such a thing. It
might be possible that the "Comments" in RT will suffic
