Hello all,
I've run across an odd situation. Just upgraded our internal version of
RT to 4.0.5 last night and now when tickets are created from the mail
gateway, they don't get the requestor assigned. The ticket gets created
just fine and I can see the from address in the ticket, but it never
On Thu, Mar 22, 2012 at 11:45:17AM -0700, Dallas Wisehaupt wrote:
I've run across an odd situation. Just upgraded our internal version of
RT to 4.0.5 last night and now when tickets are created from the mail
gateway, they don't get the requestor assigned. The ticket gets created
just fine and
On Thu, 22 Mar 2012, Kevin Falcone wrote:
I've not encountered that behavior with rt-mailgate. We see it
sometimes with misconfigured users and the SelfService interface.
Can you show the history of a relevant ticket? You'll also want to
review any custom Scrips or MailPlugins or other
On Thu, 22 Mar 2012, Dallas Wisehaupt wrote:
On Thu, 22 Mar 2012, Kevin Falcone wrote:
I've not encountered that behavior with rt-mailgate. We see it
sometimes with misconfigured users and the SelfService interface.
Can you show the history of a relevant ticket? You'll also want to
review
On Thu, Mar 22, 2012 at 01:27:06PM -0700, Dallas Wisehaupt wrote:
On Thu, 22 Mar 2012, Kevin Falcone wrote:
I've not encountered that behavior with rt-mailgate. We see it
sometimes with misconfigured users and the SelfService interface.
Can you show the history of a relevant ticket? You'll
