On Wed, Jul 23, 2014 at 03:31:02PM -0400, Jeff Blaine wrote:
> Shouldn't "Told > '48 hours ago'" return the tickets that have NEVER
> even been "Told"?
>
> It doesn't as far as I can see.
>
> I'm failing to find a way to search for tickets that have never been told.
>
> RT 4.2.3.
The last upgra
If a ticket has never been told, then logically it can't have been told
within the past 48 hours.
The following search should do what you want:
(Told = 0 OR Told > '48 hours ago')
On 24 July 2014 05:31, Jeff Blaine wrote:
> Shouldn't "Told > '48 hours ago'" return the tickets that have NEVER
Shouldn't "Told > '48 hours ago'" return the tickets that have NEVER
even been "Told"?
It doesn't as far as I can see.
I'm failing to find a way to search for tickets that have never been told.
RT 4.2.3.
Thoughts?
--
Jeff Blaine
kickflop.net
PGP/GnuPG Key ID: 0x0C8EDD02
--
RT Training - Bost
At Sunday 7/30/2006 01:14 AM, David Smithson wrote:
There's a datetime field in the Tickets table called 'Told'. What does
it mean? I don't find a description of this documented anywhere. I
know that it is set by clicking 'Last Contact' on the Ticket page, but
it isn't clear to me what the pur
There's a datetime field in the Tickets table called 'Told'. What does
it mean? I don't find a description of this documented anywhere. I
know that it is set by clicking 'Last Contact' on the Ticket page, but
it isn't clear to me what the purpose of this field is. Can somebody
explain? Thanks!
