Hello everyone,
I would like to ask you how I can create two tickets from one mail.
The reason is that we often receive copyright infringment notices and
then follow this workflow:
- autoreply to complainant that we have taken care of it
- contact the administrator that is responsible for the
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Martin Drasar
Sent: 20 January 2011 14:51
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Two separate tickets for one mail
Hello everyone,
I would like to ask you how I can create two tickets from one mail.
The reason
Dne 20.1.2011 16:00, Steve Anderson napsal(a):
One option is to use a scrip tied to the creation of a ticket.
We've got a workflow on our advert management queue, which creates a child
ticket to remove an advert. It checks for Set-Removal: followed by a unix
timestamp, and if it exist, a
