I'm following up on this thread:
http://lists.bestpractical.com/pipermail/rt-users/2011-April/070205.html
I am very interested in making this work. We often need to communicate
with outside agencies and being able to push a ticket to an outside
agent would be very useful.
--Yan
--
My
On 27/04/2011, at 2:38 PM, Nathan Ward wrote:
I imagine this is a common problem, but I can't find anything by searching
the archives - I've tried a number of different search terms but don't hit
anything useful.
I support a number of customers who I look after various IT things for. I
on
the issue in one single ticket.
Roy
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of Nathan Ward
Sent: 27 April 2011 05:39
To: RT-Users@lists.bestpractical.com
Subject: [rt-users] Using RT to track outgoing
On 27/04/2011, at 10:15 PM, Raed El-Hames wrote:
Nathan:
There are different ways of dealing with the scenario you have.
What I do in here in a set up very similar to yours, is create a ticket with
the customer contact as a requestor,
When 3rd party supplier needed I create a linked/child
Nathan Ward wrote:
On 27/04/2011, at 10:15 PM, Raed El-Hames wrote:
Nathan:
There are different ways of dealing with the scenario you have.
What I do in here in a set up very similar to yours, is create a ticket with
the customer contact as a requestor,
When 3rd party supplier needed I
...@lists.bestpractical.com] On Behalf Of Nathan
Ward
Sent: Wednesday, April 27, 2011 12:39 AM
To: RT-Users@lists.bestpractical.com
Subject: [rt-users] Using RT to track outgoing requests
Hi all,
I imagine this is a common problem, but I can't find anything by
searching the archives - I've tried a number
Of Nathan
Ward
Sent: Wednesday, April 27, 2011 12:39 AM
To: RT-Users@lists.bestpractical.com
Subject: [rt-users] Using RT to track outgoing requests
Hi all,
I imagine this is a common problem, but I can't find anything by
searching the archives - I've tried a number of different search terms
Hi all,
I imagine this is a common problem, but I can't find anything by searching the
archives - I've tried a number of different search terms but don't hit anything
useful.
I support a number of customers who I look after various IT things for. I often
want to send an email to someone who I