[rt-users] Using RT to track outgoing requests

2011-05-11 Thread Yan Seiner
I'm following up on this thread: http://lists.bestpractical.com/pipermail/rt-users/2011-April/070205.html I am very interested in making this work. We often need to communicate with outside agencies and being able to push a ticket to an outside agent would be very useful. --Yan -- My

Re: [rt-users] Using RT to track outgoing requests

2011-04-28 Thread Adam Clarke
On 27/04/2011, at 2:38 PM, Nathan Ward wrote: I imagine this is a common problem, but I can't find anything by searching the archives - I've tried a number of different search terms but don't hit anything useful. I support a number of customers who I look after various IT things for. I

Re: [rt-users] Using RT to track outgoing requests

2011-04-27 Thread Raed El-Hames
on the issue in one single ticket. Roy -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Nathan Ward Sent: 27 April 2011 05:39 To: RT-Users@lists.bestpractical.com Subject: [rt-users] Using RT to track outgoing

Re: [rt-users] Using RT to track outgoing requests

2011-04-27 Thread Nathan Ward
On 27/04/2011, at 10:15 PM, Raed El-Hames wrote: Nathan: There are different ways of dealing with the scenario you have. What I do in here in a set up very similar to yours, is create a ticket with the customer contact as a requestor, When 3rd party supplier needed I create a linked/child

Re: [rt-users] Using RT to track outgoing requests

2011-04-27 Thread Yan Seiner
Nathan Ward wrote: On 27/04/2011, at 10:15 PM, Raed El-Hames wrote: Nathan: There are different ways of dealing with the scenario you have. What I do in here in a set up very similar to yours, is create a ticket with the customer contact as a requestor, When 3rd party supplier needed I

Re: [rt-users] Using RT to track outgoing requests

2011-04-27 Thread Techmon Techmon
...@lists.bestpractical.com] On Behalf Of Nathan Ward Sent: Wednesday, April 27, 2011 12:39 AM To: RT-Users@lists.bestpractical.com Subject: [rt-users] Using RT to track outgoing requests Hi all, I imagine this is a common problem, but I can't find anything by searching the archives - I've tried a number

Re: [rt-users] Using RT to track outgoing requests

2011-04-27 Thread Kenneth Crocker
Of Nathan Ward Sent: Wednesday, April 27, 2011 12:39 AM To: RT-Users@lists.bestpractical.com Subject: [rt-users] Using RT to track outgoing requests Hi all, I imagine this is a common problem, but I can't find anything by searching the archives - I've tried a number of different search terms

[rt-users] Using RT to track outgoing requests

2011-04-26 Thread Nathan Ward
Hi all, I imagine this is a common problem, but I can't find anything by searching the archives - I've tried a number of different search terms but don't hit anything useful. I support a number of customers who I look after various IT things for. I often want to send an email to someone who I