Any feedback on this please?
Thanks,
Behzad
On Aug 25, 2011, at 1:48 PM, Behzad Mahini wrote:
> Hi,
>
> RT 3.6.7
> OS: Linux
>
>
> Purpose:
>
> Using a Scrip, I am trying to set/assign Custom Fields (from a list of
> pre-defined Custom Fields in Queue-A) to tickets being sent to Queu
Thanks Payam,
But that's not the reason (though I tried & created another Scrip for the "On
Create" condition as well, and that did not make any difference
Currently:
1) my emails do come into RT,
2) a Ticket gets generated (or an already created Ticket's content gets
Hi Behzad
As you mentioned, you want to update both on create and correspond. The scip
parameters says it would only trigger on
correspond
Have you tried to modify the condition to "On Create" or clone this scrip and
change the condition of new one to "On
Create"
I didn't go through your co
