Gene,
Thanks a bunch! I'll try it in a couple days and let you know. thanks
again for the great help.
Kenn
LBNL
Gene LeDuc wrote:
Kenn, here's the condition code from one of my scrips that triggers when
CF 'DMCA State' changes to 'TNS_Restore''. This uses TransactionCreate,
not Batch.
Kenn, here's the condition code from one of my scrips that triggers when CF
'DMCA State' changes to 'TNS_Restore''. This uses TransactionCreate, not
Batch.
{ ### Testing CF triggers
my $Transaction = $self->TransactionObj;
my $Ticket = $self->TicketObj;
my $val = $Transaction->Type eq "C
Gene,
You're hints were helpful, thank you. Now I am discovering that what I
really want to do is automatically change the ticket status based on a
particular CF being change to a certain value. I'm no Perl guru. I have
read alot about TransactionBatch, so I know I have to enable that, but
I
Stephan,
Thanks for answering. You're right, too confusing. I was originaling
looking to key off a CF change. I re-thought my condition code and
decide to just key off the status change.Now I have:
return ($self->TransactionObj->Type eq "Status" &&
$self->TransactionObj->NewValue eq
Hi Kenn,
In addition to what Steve pointed out, I think you have an error in your
condition code. The second term of
$self->Ticket->FirstCustomFieldValue('Approval-Status')
should probably be TicketObj instead of Ticket.
Something I started doing with my scrips to avoid makin
At Tuesday 5/8/2007 01:14 AM, Kenneth Crocker wrote:
To all,
I have created the following scrip/conditions:
Condition: User Defined
Action: Notify AdminCc's, Cc's, Requestors
Template: Reviewed (new template created as well)
Custom Condition:
#
To all,
I have created the following scrip/conditions:
Condition: User Defined
Action: Notify AdminCc's, Cc's, Requestors
Template: Reviewed (new template created as well)
Custom Condition:
# condition execution on ticket status and Custom Field
