Re: [rt-users] bouncing a ticket out of RT

2011-04-19 Thread Albert Shih
Le 18/04/2011 à 09:01:47-0500, Chris Barnes a écrit This is a I wish RT had this function email. Can it go on the wish list for the next version?:-) We use RT as a computing help desk ticket system- with a generic email address for our entire group. This way users only need to

Re: [rt-users] bouncing a ticket out of RT

2011-04-19 Thread Chris Barnes
On 4/19/2011 3:36 PM, Albert Shih wrote: I'm not sure but I think you can do that through procmail, mean not directly use rt-mailgate but through a procmailrc call rt-mailgate just in case you want the mail, if it's spam just push to trash. ??? I don't think you understood what I was asking

Re: [rt-users] bouncing a ticket out of RT

2011-04-19 Thread Ruslan Zakirov
On Wed, Apr 20, 2011 at 12:40 AM, Chris Barnes chris-bar...@tamu.edu wrote: On 4/19/2011 3:36 PM, Albert Shih wrote: [snip] Hi, I'm talking about bouncing a message AFTER it is in RT.  After all, there is no way to determine which messages need to get bounced until a person looks at it in

[rt-users] bouncing a ticket out of RT

2011-04-18 Thread Chris Barnes
This is a I wish RT had this function email. Can it go on the wish list for the next version?:-) We use RT as a computing help desk ticket system- with a generic email address for our entire group. This way users only need to learn a single email address for computing questions.