On Tue, 2006-07-18 at 10:31 -0700, Kenneth Crocker wrote:
> To all,
>
> I concur, but not only that, a scrip should be created to notify the
> original Requestor on a merge as well as the owner or whomever is
> administrating the Queue could add the requestor name from the old
> ticket (#100) t
To all,
I concur, but not only that, a scrip should be created to notify the
original Requestor on a merge as well as the owner or whomever is
administrating the Queue could add the requestor name from the old
ticket (#100) to the ticket merged into (#200) by updating "people" of
ticket #200
On Tue, Jul 18, 2006 at 05:48:41PM +0200, Sven Sternberger wrote:
> On Tue, 2006-07-18 at 11:27 -0400, Jesse Vincent wrote:
> > It should be the case that searching for the old ticket number will get
> > you the new ticket.
> >
> This is what I expected.
>
> I have an 3.6 installation from ta
On Tue, 2006-07-18 at 11:27 -0400, Jesse Vincent wrote:
> It should be the case that searching for the old ticket number will get
> you the new ticket.
>
This is what I expected.
I have an 3.6 installation from tarball. The installation is upgraded
from 3.0.12. The search problem appears in tick
Jesse Vincent wrote:
> It should be the case that searching for the old ticket number will get
> you the new ticket.
Hi Jesse.
I started a thread about this very thing. When you say "searching for
the old ticket number" do you mean in the search box at the top? If so,
then no, the ticket does
> > Merged tickets should entirely cease to have their own identities.
>
> but if I send a reply to a customer and afterwards I merge this ticket.
> What happens when the customer calls me and give me his ticket id? I
> have no chance to find his ticket.
It should be the case that searching for
This is when an OnMerge scrip could be useful. Merge the ticket, notify
the source ticket's owner of their new ticket number, problem solved.
Sven Sternberger wrote:
On Tue, 2006-07-18 at 10:56 -0400, Jesse Vincent wrote:
the merge function in rt3.6 seems to be broken, after merge
I can't
On Tue, 2006-07-18 at 10:56 -0400, Jesse Vincent wrote:
> > the merge function in rt3.6 seems to be broken, after merge
> > I can't find the ticket-id of the merged ticket,
>
> Of either ticket or the ticket you merged into another one?
only the ticket which is merged (source)
>
> Merged ticke
On Tue, Jul 18, 2006 at 04:53:50PM +0200, Sven Sternberger wrote:
> Hello!
>
> the merge function in rt3.6 seems to be broken, after merge
> I can't find the ticket-id of the merged ticket,
Of either ticket or the ticket you merged into another one?
Merged tickets should entirely cease to h
Hello!
the merge function in rt3.6 seems to be broken, after merge
I can't find the ticket-id of the merged ticket,
I can't find the subject,
I can't find the content
with the search function. The merged ticket is still there but
I don't have a chance to find it.
regards!
sven
btw:
An acknowl
10 matches
Mail list logo
