Exactly what I needed too!
Sweet!
On Feb 15, 2008 4:45 PM, Gene LeDuc [EMAIL PROTECTED] wrote:
Hi Robert,
The [box] verbiage on the subject line (and the box itself) are set in the
SetSubjectToken subroutine in SendEmail.pm. We modified it on our setup
so
we could remove the box entirely
Robert,
Here is some code we use that embeds ticket info into the subject line:
Subject: Request Titled: {$Ticket-Subject} has been resolved!
This ticket has been resolved. DO NOT reply to this message!
-
Hello,
I am using RT 3.6.4, I setup the whole application, and everything
works perfect. My manager wants me to make some changes in the system
and I was able to do so for most of it. Now I am stuck on the point
that I don't know where I can change/add something to the subject
string.
right now
Hi Robert,
The [box] verbiage on the subject line (and the box itself) are set in the
SetSubjectToken subroutine in SendEmail.pm. We modified it on our setup so
we could remove the box entirely for certain outgoing messages.
Regards,
Gene
At 11:44 AM 2/15/2008, Robert Keidel wrote:
I am
Hi Gene,
that's what I was looking for. Thanks for the help. Next issue solved.
Thanks again to everybody.
Robert
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