Re: [rt-users] command by email failing for non RT objects

2009-04-27 Thread slamp slamp
On Sun, Apr 26, 2009 at 2:52 PM, slamp slamp wrote: > people sometimes tend to put colons on their e-mail. > > for example, > > Please see below: > > This fails command by email. Is there a way to only define a few sets > of objects to be parsed by command by email?? > > > right now we need to res

[rt-users] command by email failing for non RT objects

2009-04-26 Thread slamp slamp
people sometimes tend to put colons on their e-mail. for example, Please see below: This fails command by email. Is there a way to only define a few sets of objects to be parsed by command by email?? right now we need to resolve a ticket via e-mail. so how do i set command by email to only pa