Is there a way that when a ticket comes in via email I can look to see if it
has some information in the subject so it will just update the already
created ticket?
Create a custom field called something like external ticket id.
Add an On Create scrip such that when email comes in from the
On Thu, 06 Nov 2008 09:45:00 -0500, Lars Kellogg-Stedman [EMAIL PROTECTED]
wrote:
Is there a way that when a ticket comes in via email I can look to see
if it
has some information in the subject so it will just update the already
created ticket?
One thing to add - try to come up with a
Hello all,
I am feeling quite dumb today (that's just an FYI) and am not sure what I
might need to do to implement updating tickets via email, but there are some
caveats to that.
The workflow is as follows (on a typical ticket)
Customer calls into after-hours support
Ticket is created and given
