Hi ,
I am running RT 3.2.3 on Red Hat 9. I am facing
below mentioned problem.
In my helpdesk environment, there are owners which are
working on multiple tickets. They communicate with the requestors through RT web
interface. So to check the requestor’s feedback, owner has to glance
In your MyTickets elements local/html/Elements/MyTickets add 2 columns,
Last Updated => $Ticket->LastUpdated and Last Updated By =>
$Ticket->LastUpdatedByObj->Name
In the order close change:(bottom of the page)
$MyTickets->OrderBy(FIELD => 'Priority', ORDER => 'DESC'); to
$MyTickets->OrderBy(FIE
: rt-users@lists.bestpractical.com
Subject: [rt-users] how to display latest modified tickets
Hi ,
I am running RT 3.2.3 on Red Hat 9. I am facing below mentioned problem.
In my helpdesk environment, there are owners which are working on multiple
tickets. They communicate with the requestors thro
Prasad Deshpande wrote:
> Hi ,
> I am running RT 3.2.3 on Red Hat 9. I am facing below mentioned problem.
> In my helpdesk environment, there are owners which are working on
> multiple tickets. They communicate with the requestors through RT web
> interface. So to check the requestor's feedback, o
