going to need more work. The thread
>>> mentioned does suggest an edit to the lib/RT/Interface/Email.pm::Gateway, to
>>> check for a subject, before it's accepted.
>>>
>>>
>>>
>>> Steve Anderson
>>>
>>>
>>>
>>>
>>>
gt;
>>
>> Steve Anderson
>>
>>
>>
>>
>> From: testwreq wreq [mailto:testw...@gmail.com]
>> Sent: 05 October 2010 18:17
>> To: Steve Anderson
>> Cc: rt-users@lists.bestpractical.com
>> Subject: Re: [rt-users] mandatory subject
>
>
>
>
> From: testwreq wreq [mailto:testw...@gmail.com]
> Sent: 05 October 2010 18:17
> To: Steve Anderson
> Cc: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] mandatory subject
>
> I meant don't create a ticket, if there's no subject. I
From: testwreq wreq [mailto:testw...@gmail.com]
Sent: 05 October 2010 18:26
To: Steve Anderson
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] mandatory subject
We are using mail alias with sendmail.
On Tue, Oct 5, 2010 at 1:21 PM, Steve Anderson
mailto:steve.ander...@bipsolutions.com>> wrote:
As
mentioned does suggest an edit to the lib/RT/Interface/Email.pm::Gateway, to
> check for a subject, before it's accepted.
>
>
>
> Steve Anderson
>
>
>
>
> From: testwreq wreq [mailto:testw...@gmail.com]
> Sent: 05 October 2010 18:17
> To: Steve Anderson
>
ailto:testw...@gmail.com]
Sent: 05 October 2010 18:17
To: Steve Anderson
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] mandatory subject
I meant don't create a ticket, if there's no subject. I'd like bounce the
request back to sender asking to create it again with so
I meant don't create a ticket, if there's no subject. I'd like bounce the
request back to sender asking to create it again with some subject.
On Tue, Oct 5, 2010 at 1:11 PM, Steve Anderson <
steve.ander...@bipsolutions.com> wrote:
> Depends what you mean by mandatory.
>
> If you mean a default
Depends what you mean by mandatory.
If you mean a default, if the inbound email doesn't have a subject, should be
possible to have a create scrip that sets the ticket's title, if it doesn't
have one.
Something like a scrip with the on create condition, then something like the
following in the c
On Tue, 5 Oct 2010 12:59:10 -0400
testwreq wreq wrote:
> We receive most of our RT tickets via email. Is there a way to
> enforce mandatory subjects on tickets opened via email?
Check this thread [1] as at some point it moves to discussing this very
problem.
1.
http://lists.bestpractical.com/pi
We receive most of our RT tickets via email. Is there a way to enforce
mandatory subjects on tickets opened via email?
thanks much, vm
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
On Wed, Sep 08, 2010 at 11:19:35AM -0400, Jason A. Smith wrote:
> On 09/08/2010 10:48 AM, Kenneth Marshall wrote:
>>
>> In principle, an informative bounce is okay. Unfortunately, it can
>> be taken advantage of by unscrupulous mailers to send SPAM messages
>> to other E-mail addresses with the con
On 09/08/2010 10:48 AM, Kenneth Marshall wrote:
In principle, an informative bounce is okay. Unfortunately, it can
be taken advantage of by unscrupulous mailers to send SPAM messages
to other E-mail addresses with the consequent impact to your mail
reputation and ability to send E-mail from your
On Wed, 8 Sep 2010 09:04:35 -0500
"Peter Barton" wrote:
> I have seen the RT-Extension-MandatorySubject plugin and this is
> great for opening tickets via the web interface. However, my company
> opens at least 90% of its tickets via email. Is there anything out
> that can enforce mandatory sub
On Wed, Sep 08, 2010 at 10:41:32AM -0400, Jason A. Smith wrote:
> On 09/08/2010 10:16 AM, Peter Barton wrote:
I have seen the RT-Extension-MandatorySubject plugin and this is
>> great for
opening tickets via the web interface. However, my company opens at
>> least
90% of its ti
On 09/08/2010 10:16 AM, Peter Barton wrote:
I have seen the RT-Extension-MandatorySubject plugin and this is
great for
opening tickets via the web interface. However, my company opens at
least
90% of its tickets via email. Is there anything out that can enforce
mandatory subjects on ticket
On Wed, Sep 08, 2010 at 09:16:11AM -0500, Peter Barton wrote:
> >>
> >> I have seen the RT-Extension-MandatorySubject plugin and this is
> great for
> >> opening tickets via the web interface. However, my company opens at
> least
> >> 90% of its tickets via email. Is there anything out that can
On Wed, Sep 08, 2010 at 09:16:11AM -0500, Peter Barton wrote:
> >>
> I would actually like to bounce the email back notifying the sender that
> the subject is required.
>
You can hack lib/RT/Interface/Email.pm::Gateway, add a test on $Subject after
the
test of $Authstat and use MailError in the
>>
>> I have seen the RT-Extension-MandatorySubject plugin and this is
great for
>> opening tickets via the web interface. However, my company opens at
least
>> 90% of its tickets via email. Is there anything out that can enforce
>> mandatory subjects on tickets opened via email?
>>
>How woul
Peter,
>
> I have seen the RT-Extension-MandatorySubject plugin and this is great for
> opening tickets via the web interface. However, my company opens at least
> 90% of its tickets via email. Is there anything out that can enforce
> mandatory subjects on tickets opened via email?
>
How wou
I have seen the RT-Extension-MandatorySubject plugin and this is great for
opening tickets via the web interface. However, my company opens at least 90%
of its tickets via email. Is there anything out that can enforce mandatory
subjects on tickets opened via email?
--
Peter Barton
RT
PROTECTED] On Behalf Of Matt
Gilstrap
Sent: Tuesday, June 26, 2007 2:02 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Mandatory Subject Field
Does anyone know how to make the Subject a mandatory field when creating
a ticket through the web interface? It seems that people around here
Does anyone know how to make the Subject a mandatory field when creating
a ticket through the web interface? It seems that people around here
forget to fill in some fields.
Matt
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
22 matches
Mail list logo
