[rt-users] merge users(?)

Hi, i am wondering whether the extension merge users will do what i need it to do... :-) Let's say, i have 15 users which are from ibm.com, and i want them to share the bugs they are going to submit, so each of them knows, which bugs have already submitted, so they do not send them in twice or mor

Re: [rt-users] merge users(?)

Hello, It wouldn't solve your problem. MergeUsers is more for multiple emails per one user. Create group per organization, add a group to tickets as cc when requestor is member of the group. Grant rights via roles. On Tue, Apr 6, 2010 at 4:26 PM, who else wrote: > > Hi, > i am wondering whether

Re: [rt-users] merge users(?)

There is a scrip that can do this: http://wiki.bestpractical.com/view/AddRequestor You create a custom user field called othermail and populate it with the people you want to get the email. All, the other IBMers will be added as requestors whenever one of them requests. We've done this for som

Re: [rt-users] merge users(?)

Hi, thank you very much, i did everything as it was documented in the link you quoted. Unfortunately, not a single user could see/modify this custom field, although i tried every possible right for group/user etc, but this didn't work out at all. I can only see the heading (custom field) but not

Re: [rt-users] merge users(?)

[bogey...@yahoo.com] Sent: Tuesday, April 06, 2010 10:36 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] merge users(?) Hi, thank you very much, i did everything as it was documented in the link you quoted. Unfortunately, not a single user could see/modify this custom field

Re: [rt-users] merge users(?)

Hi, yes, i did, i gave the see/modify right to every staff member and also to every group. But this didn't work. It doesn't matter at all, which rights the user/group has, i can only see the headline (custom fields) and nothing below. Like there isn't any custom field... ;-( Please correct me, if

Re: [rt-users] merge users(?)

On Tue, Apr 06, 2010 at 10:06:38PM -0700, who else wrote: > > Hi, > yes, i did, i gave the see/modify right to every staff member and also to > every group. But this didn't work. It doesn't matter at all, which rights > the user/group has, i can only see the headline (custom fields) and nothing >

Re: [rt-users] merge users(?)

Kevin Falcone-2 wrote: > > On Tue, Apr 06, 2010 at 10:06:38PM -0700, who else wrote: >> >> Hi, >> yes, i did, i gave the see/modify right to every staff member and also to >> every group. But this didn't work. It doesn't matter at all, which rights >> the user/group has, i can only see the hea

Re: [rt-users] merge users(?)

Well, it seems it works. BUT: I worked it out this way: >There is a scrip that can do this: >http://wiki.bestpractical.com/view/AddRequestor >You create a custom user field called othermail and populate it with the >people you want to get the email. All, the other IBMers will be added as >req

Re: [rt-users] merge users(?)

Someone, please? TIA w_e who else wrote: > > Well, > it seems it works. > > BUT: > > I worked it out this way: > >>There is a scrip that can do this: > >>http://wiki.bestpractical.com/view/AddRequestor > >>You create a custom user field called othermail and populate it with the >>people y

Re: [rt-users] merge users(?)

Bogey, Did you consider just making the extra Users Cc's on the Ticket? Then all you would have to do is make sure there was a notification scrip for Cc's on whatever. We have a scrip that will "Add a Ticket CC" for all Cc's on an email when a ticket is *created* *or* *on correspondence.* That way

Re: [rt-users] merge users(?)

Hi Ken, could you provide this scrip, please? Would like to give it a try. Thanks! best --- Kenneth Crocker schrieb am Fr, 30.4.2010: Von: Kenneth Crocker Betreff: Re: [rt-users] merge users(?) An: "who else" CC: rt-users@lists.bestpractical.com Datum: Freitag, 30. April, 2010

Re: [rt-users] merge users(?)

en, > could you provide this scrip, please? Would like to give it a try. > > Thanks! > > best > > --- Kenneth Crocker ** schrieb am *Fr, 30.4.2010: > * > > * > Von: Kenneth Crocker > Betreff: Re: [rt-users] merge users(?) > An: "who else" > CC:

[rt-users] Merge Users History - Broken link on bestpractical's web site

Hi, I noticed that the link to the extension MergeUsersHistory on http://bestpractical.com/rt/extensions.html is broken. Here is the broken link: http://search.cpan.org/dist/RT-Extension-MergeUsersHistory/lib/RT/Extension/MergeUsersHistory.pm Looks like it isn't hosted by cpan anymore..? However

Re: [rt-users] Merge Users History - Broken link on bestpractical's web site

On Sun, Jun 03, 2012 at 02:08:58PM +, Scotto Alberto wrote: >I noticed that the link to the extension MergeUsersHistory on >http://bestpractical.com/rt/extensions.html is broken. > >Here is the broken link: > > http://search.cpan.org/dist/RT-Extension-MergeUsersHistory/lib/RT/E