By using the following code placed into a class called clsRT_Ticket I was
able to create RT Tickets within VBA successfully. Hope this helps others
that have run into this issue with VBA.
'Must Include Microsoft WinHTTP Services, version 5 (winhttp.dll) in your
reference
'NOTE: to call CreateTic
On Behalf Of
Dion Gullotta
Sent: Wednesday, 7 October 2015 3:53 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Need help with custom field to trigger approvals (RT 4.2)
Hi all,
I would like to trigger an approval request with a custom field value.
We have set up approvals normally
Hi all,
I would like to trigger an approval request with a custom field value.
We have set up approvals normally which work great, but we wanted to be able
to set a custom field value to trigger the creation instead.
We have a custom field called "Needs Approval" and we have a scrip with the
Hello,
I’ve defined a custom field on Users
I now need to search for Tickets requested by the Users with certain
values within that custom field
I’d like to know the way to do this with TicketSQL because I’m going to
be writing it into a portlet
thanks
al;
Hi,
you will probably find what you need by looking at the source code of my
RTChecker project.
Look here: https://www.assembla.com/spaces/rtcheckerv2
Hope this helps
Cris
On 05/01/2015 04:39 PM, Tim Elkin wrote:
Our goal is to create a Ticket in RT using VBA using the WinHttpRequest object.
Our goal is to create a Ticket in RT using VBA using the WinHttpRequest
object. We understand that there are 2 login pages involved with RT.
So, first we log into the first RT login page using using a "POST" request
and passing the username and password using the SetCredentials function of
the Wi
On Sat, Aug 02, 2014 at 08:41:38AM -0400, Al Joslin wrote:
> Since the rt-serializer & rt-importer do not handle Assets I would like to be
> able to programmatically create my Asset configurations
> Neither the CustomField nor the ObjectCustomField have Create() methods
> Where should I start wit
Since the rt-serializer & rt-importer do not handle Assets I would like to be
able to programmatically create my Asset configurations
Neither the CustomField nor the ObjectCustomField have Create() methods
Where should I start with this?
--
RT Training - Boston, September 9-10
http://bestpract
On Mon, Jun 16, 2014 at 12:00:47PM -0400, Al Joslin wrote:
> RT v/4.2.4, RT Assets v/1.0.1
>
> I have a problem where I cannot include an Article into a Ticket reply
>
> I have configured for Queue Specific Articles & Hotlist support
>
> I have the HotList drop down menus setup, but the selectio
RT v/4.2.4, RT Assets v/1.0.1
I have a problem where I cannot include an Article into a Ticket reply
I have configured for Queue Specific Articles & Hotlist support
I have the HotList drop down menus setup, but the selections do not
work/persist properly.
You choose a class, which reloads th
On Wed, May 21, 2014 at 07:22:50PM +, Sears, Mark wrote:
>I have recently taken on managing the RT system. It is currently "housed"
> on (2) systems - a
>back end and a front end server. I am not sure why the need for 2 systems
> to host the RT
>instance - can anyone explain? S
I have recently taken on managing the RT system. It is currently "housed" on
(2) systems - a back end and a front end server. I am not sure why the need
for 2 systems to host the RT instance - can anyone explain? So, I want to
upgrade from 3.8.7 to the latest 4.2.4. I get the instructions an
On Mon, 2014-03-24 at 20:48 +, Bryon Baker wrote:
> When replying from the transaction section of a ticket we get the
> following exception thrown in the error log. [snip]
This was fixed in RT 4.2.2. The error will still occur in your logs,
and the outgoing email will not have a text/plain pa
When replying from the transaction section of a ticket we get the following
exception thrown in the error log.
[18940] [Mon Mar 24 20:43:32 2014] [debug]: Canonicalizing URI '47616' to
'fsck.com-rt://Copsean_Service_Inc/ticket/47616'
(/opt/rt4/sbin/../lib/RT/URI.pm:108)
[18940] [Mon Mar 24 20:4
Many thanks : this exactly what i was looking for !
Le 17 janv. 2014 14:34, "Emmanuel Lacour" a
écrit :
> On Thu, Jan 16, 2014 at 06:57:12PM +0100, Eric MAISONOBE wrote:
> >
> >So i have 2 questions :
> >-> what's the way to check if the comment creator is "Enoch root",
> and in
> >t
On Thu, Jan 16, 2014 at 06:57:12PM +0100, Eric MAISONOBE wrote:
>
>So i have 2 questions :
>-> what's the way to check if the comment creator is "Enoch root", and in
>this case (and only in this case) to notify the comment to
>'OtherRecipients',
Something like this (untested):
my
Hello,
I've disabled scrips for sending auto-notifications when a comment is
added on tickets.
BUT, i would like that comment created by rt-crontool been notified to
'OtherRecipients'.
So i have 2 questions :
-> what's the way to check if the comment creator is "Enoch root", and in
this case (
getmail version 4.34.0
Copyright (C) 1998-2012 Charles Cazabon. Licensed under the GNU GPL version 2.
SimpleIMAPRetriever:clientservice@copesan.local@192.168.250.61:143:
Delivery error (command rt-mailgate 6390 error (75, RT server error.
The RT server which handled your email did not behave as e
Yes sorry you're right !
I had in my 2 users the mail and now the field requestor is filled by
default with the mail and the expected behavior works !
Now i'm going to test IgnoreOnStatus to see if we can stop SLA on specific
ticket status.
Many thanks for your time and your advices, it was very
On Tue, Oct 1, 2013 at 7:14 PM, Alexandre LEPREVOST wrote:
> Ok Ruslan,
>
> We are going to create group/user with no admin right and we'll try it
> again. I hope It will be better.
>
It's not about rights, it's not about groups. It's about requestors! Open
"Create a new ticket" and find "Request
Ok Ruslan,
We are going to create group/user with no admin right and we'll try it
again. I hope It will be better.
You were very helpful. If we find something else, we'll contact you.
Many thank you for your help Ruslan !
Kind regards / Cordialement
*Alexandre Leprevost*
Project Engineer / Del
On Tue, Oct 1, 2013 at 6:29 PM, Abdallah TABI wrote:
> I've just created a new ticket at 4:24 PM on Tue with the user admin, and
> in the field Due: I got Wed 10:24 AM which is the Resolve time not the
> Response time of 15 min setted.
>
> So, for us at the start the Due time is not what is expec
I've just created a new ticket at 4:24 PM on Tue with the user admin, and
in the field Due: I got Wed 10:24 AM which is the Resolve time not the
Response time of 15 min setted.
So, for us at the start the Due time is not what is expected.
*Abdallah Tabi*Support Team - a...@efficientip.com *4 rue
On Tue, Oct 1, 2013 at 6:18 PM, Abdallah TABI wrote:
> Good afternoon,
>
> Thank you for your really quick answer !
>
> Ok let me give you more information.
>
As I said, your testing setup is wrong. Ticket should have a requestor, in
your case requestor is empty.
Let me show you two cases:
1)
Hi,
I don't understand what you see and what you don't see. May be screenshot
of history of a test ticket would be more helpful.
How do you test? If you test everything using one login then you will fail
to see any good results.
On Mon, Sep 30, 2013 at 5:32 PM, Alexandre LEPREVOST
wrote:
> H
I am setting up email reply and I want the email to go out the everyone.
Description: On Correspond Notify All Watchers
Condition: On Correspond
Action: Notify Owner, Requestor, Ccs and AdminCcs
Template: Global template: Correspondence
Stage: Transaction
I fill out the fields for Bcc, Cc.
I sent is to the users list for you. I am very new to RT and cannot answer
your question.
List folks please read down though the tread to see if you can help this
individual.
You should not be getting reject for the list I do not know what that is about.
Sorry
Bryon Baker
Network Operations M
On Sun, Nov 27, 2011 at 12:04:41PM +0530, Sameer Garg wrote:
>I have setup RT 4.0.4 with Ldap Authentication. When I try to login using
> ldap I am getting
>the following error. I have not created any user in RT so I don't get why
> I am getting this
>error.
Presumably you've injecte
Hi,
I have setup RT 4.0.4 with Ldap Authentication. When I try to login using
ldap I am getting the following error. I have not created any user in RT so
I don't get why I am getting this error.
[Sun Nov 27 06:30:52 2011] [warning]: Use of uninitialized value in
subroutine entry at /usr/local/sha
I am still getting authorization failures. Error and fetchmail config are
posted below. I have created a test pop account and tested the credentials I
am using. Any feedback you can provide is much appreciated.
Error:
fetchmail: Error exchanging credentials
fetchmail: Authorization failure on h..
Sorry, I posted this prematurely. For anyone else needing to do this, it's
just a matter of adding a new line to the fetchmail config. Add ssl on a
line below the username and password.
josh.cole wrote:
>
> I have an exchange server(2007) and am trying to configure the RT mailgate
> to pickup m
I have an exchange server(2007) and am trying to configure the RT mailgate to
pickup messages delivered to a mailbox I've designated for RT automatic
ticket creation. I know that I can change it to a non-secure login method
but I don't know how many POP users we have. Does anyone know if it's
poss
Following the information found at
http://wiki.bestpractical.com/view/ApprovalCreation, I have a created a
queue called "Password Resets" and allow users to place tickets in that
queue. An approval request is created in the ___Approvals queue when a new
ticket is created in the Password Resets qu
Hi
On Thu, Sep 23, 2010 at 9:01 PM, Patton, Brandon <
brandon.pat...@aspireindiana.org> wrote:
> I’m running RT 3.8.7 on Fedora 13 and trying to setup running the CLI
> however I always get the “Server error: Not Found (404)” error all the time.
> I’ve been searching and reading and tried the “e
I'm running RT 3.8.7 on Fedora 13 and trying to setup running the CLI however I
always get the "Server error: Not Found (404)" error all the time. I've been
searching and reading and tried the "export" and ".rtrc" methods and neither
seem to work. The URL to RT is http://fedora/rt
Can someone p
Kenneth, All,
Thanks. That did it. I see my problem was using parenthesis and not using
quotes.
Thanks again.
Kenn
LBNL
On Mon, Sep 13, 2010 at 10:55 AM, Kenneth Marshall wrote:
> That should also be:
>
> Due > '1 day ago'
>
> and not:
>
> Due > 'today'
>
> Ken
>
> On Mon, Sep 13, 2010 at 1
or:
Due > '1970-01-02'
(if you're interested in overdue tickets as well)
Cheers,
Paul
On 09/13/2010 10:55 AM, Kenneth Marshall wrote:
> That should also be:
>
> Due > '1 day ago'
>
> and not:
>
> Due > 'today'
>
> Ken
>
> On Mon, Sep 13, 2010 at 12:47:11PM -0500, Kenneth Marshall wrote:
>>
That should also be:
Due > '1 day ago'
and not:
Due > 'today'
Ken
On Mon, Sep 13, 2010 at 12:47:11PM -0500, Kenneth Marshall wrote:
> On Mon, Sep 13, 2010 at 10:38:54AM -0700, Kenneth Crocker wrote:
> > To list,
> >
> > I've been to the wiki and did some googling but no joy. Most likely my
>
On Mon, Sep 13, 2010 at 10:38:54AM -0700, Kenneth Crocker wrote:
> To list,
>
> I've been to the wiki and did some googling but no joy. Most likely my
> inexperience with both.
>
> I'm trying to run a query in RT that will give me all "open" tickets that
> are due within the next 30 days. Simple
To list,
I've been to the wiki and did some googling but no joy. Most likely my
inexperience with both.
I'm trying to run a query in RT that will give me all "open" tickets that
are due within the next 30 days. Simple enough, but I can't seem to get the
syntax right. I have:
( Status != 'resolv
> I am having problems where some of my users are re-assigning tickets to
> other people (who have different queues) without changing the queue - so the
> new owner can't see it.
Arguably, the solution is to give the pseudo-group Owner the necessary
rights. That way users can access tickets regardl
I am having problems where some of my users are re-assigning tickets to other
people (who have different queues) without changing the queue - so the new
owner can't see it. Also, sometimes they are changing the queue, but not the
owner, so again, the people in the new queue can't see it.Th
There is no default AutoReject template in the RT.
On Mon, Jun 15, 2009 at 10:40 PM, Linux student wrote:
> Hi,
>
> Is there any RT doc for Autoreject template?
>
> Thanks.
> ___
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Comm
Hi,
Is there any RT doc for Autoreject template?
Thanks.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with
Hi All
I have a spam filter in front of my queue. So all new tickets have to
pass thru the filter before they make it to the queue.
It works fine for most of the tickets. However, once in a while one or
two spams that manage to pass through the filter
as ham and hence create tickets. It is pretty
On Aug 19, 2008, at 6:59 PM, christopher flores wrote:
> I'm new to RT and i wanted to implement Ticket Reminder on our
> system using http://www.cs.kent.ac.uk/people/staff/tdb/rt3/rt-remind
> script. Which supports multiple Queues, but I get this error message
> when i run the script:
> [c
Hi,
I'm new to RT and i wanted to implement Ticket Reminder on our system using
http://www.cs.kent.ac.uk/people/staff/tdb/rt3/rt-remind script. Which supports
multiple Queues, but I get this error message when i run the script:
[crit]: Can't locate object method "Config" via package "RT" at RT-R
Aha!
I tried a bunch of things, but finally used the home page for
inspiration. :-)
% if ( $Transaction->Type =~ /^(Create|Correspond|Comment)$/ &&
$Ticket->QueueObj->Name !~ /^Approval$/ && !
$Ticket->HasUnresolvedDependencies( Type => 'approval') ) {
js.
On Wed, Jun 25, 2008 at 03:55:38PM +
Hi everyone,
I'm using an extension to ./local/html/Ticket/Elements/ShowTransaction
that allows me to create dependant tickets based on the current
correspondence in the ticket's history.
Before adding the "create ticket" button bellow a correspondence, I use
the following check:
% if ( $Transac
Hi all,
My RT is working like a charm, basically getting user/password from the
LDAP directory for Authentication.
The Security group want the RT to be running on HTTPS.
What do I need to configure for this to work?
Is there howto's on how to do this?
Nelson Pereira
Senior Netw
, April 11, 2008 1:15 PM
To: Nelson Pereira
Cc: Kenneth Marshall; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Need help on an approval queue (coding
customaction)
Nelson,
Thanks for the spreadsheet. IT helps a great deal when it comes
to
debugging. It looks like you grant your
.
Kenn
LBNL
On 4/11/2008 7:55 AM, Nelson Pereira wrote:
> Here is my Permissions list setup in Excel for every queue/group/role
> etc...
> This way I can track everything
>
> Regards,
>
> Nelson Pereira
>
> -Original Message-
> From: Kenneth Marshall [mailto:[EMA
Here is my Permissions list setup in Excel for every queue/group/role
etc...
This way I can track everything
Regards,
Nelson Pereira
-Original Message-
From: Kenneth Marshall [mailto:[EMAIL PROTECTED]
Sent: Friday, April 11, 2008 10:54 AM
To: Nelson Pereira
Subject: Re: [rt-users
-
From: Kenneth Marshall [mailto:[EMAIL PROTECTED]
Sent: Friday, April 11, 2008 8:37 AM
To: Nelson Pereira
Subject: Re: [rt-users] Need help on an approval queue (coding
customaction)
The creation of the ticket in the change control queue is
responsible for triggering all of the subticket creations
t;
> This has to be a custom action but I don't know what code to add ...?!?
>
>
>
> It there a list of all RT objects and what they are?
>
>
>
> Regards,
>
>
>
> Nelson Pereira
>
>
>
> From: [EMAIL
PM
To: Kenneth Crocker
Cc: Nelson Pereira; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Need help on an approval queue
Nelson,
I set it up following the instructions from the wiki and it works
per spec. It sounds like your create templates and notification
templates may be a bit out of
reira
Sent: Thursday, April 10, 2008 1:03 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Need help on an approval queue
Ok, I created an approval queue and need some special functions to
happen.
The workflow is like this:
1) A network Services Admin sends an email whi
Nelson,
I set it up following the instructions from the wiki and it works
per spec. It sounds like your create templates and notification
templates may be a bit out of whack. Do not give up.
Cheers,
Ken
On Thu, Apr 10, 2008 at 12:49:40PM -0700, Kenneth Crocker wrote:
> Nelson,
>
> I hate
Nelson,
I hate to say it, but I told you so. HA. Just kidding (a little). I got
WAY TOO frustrated dealing with it, especially the privileges, so like I
said, we just created a Queue and made it act like an Approval queue.
WAY easier to deal with.
Kenn
LBNL
On 4/10/2008 10:03 AM, Nel
Ok, I created an approval queue and need some special functions to
happen.
The workflow is like this:
1) A network Services Admin sends an email which RT put's into the
approval queue.
2) I have setup the script to create an approval ticket.
3) Manager is to login and cl
: Thursday, March 13, 2008 2:07 PM
To: RT Users
Subject: Re: [rt-users] need help w/ fastcgi..
On Mar 12, 2008, at 10:06 AM, King, Aubrey wrote:
> [Tue Mar 11 19:50:38 2008] [warn] FastCGI: server
> "/opt/rt3/bin/mason_handler.fcgi" restarted (pid 6806)
> FastCGI: can'
On Mar 12, 2008, at 10:06 AM, King, Aubrey wrote:
> [Tue Mar 11 19:50:38 2008] [warn] FastCGI: server
> "/opt/rt3/bin/mason_handler.fcgi" restarted (pid 6806)
> FastCGI: can't start server "/opt/rt3/bin/mason_handler.fcgi" (pid
> 6806), execle() failed: No such file or directory [Tue Mar 11 19:50
Casadonte [mailto:[EMAIL PROTECTED]
Sent: Wednesday, March 12, 2008 10:43 AM
To: King, Aubrey
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] need help w/ fastcgi..
On 3/12/2008 10:06 AM, King, Aubrey wrote:
> Can anyone make a suggestion on this? I will be more than happy to
Did it. Same error. I miss mod_perl.
-Original Message-
From: Joe Casadonte [mailto:[EMAIL PROTECTED]
Sent: Wednesday, March 12, 2008 4:57 PM
To: King, Aubrey
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] need help w/ fastcgi..
On 3/12/2008 4:18 PM, King, Aubrey wrote
On 3/12/2008 4:18 PM, King, Aubrey wrote:
> [EMAIL PROTECTED] ls -la /etc/httpd/logs
> lrwxrwxrwx 1 root root 19 Jan 23 21:51 /etc/httpd/logs ->
> ../../var/log/httpd
> [EMAIL PROTECTED] ls -la /var/log/httpd/fastcgi/
> total 12
> drwxr-xr-x 3 apache apache 4096 Mar 11 18:06 .
> drwx-- 3 ro
On 3/12/2008 10:06 AM, King, Aubrey wrote:
> Can anyone make a suggestion on this? I will be more than happy to
> paste whatever you need. If it's of any use, the apache user and rt
> group are grabbed from ldap. You can see perms here:
I'd say it's perms related (I know you said you checked,
I'm installing RT 3.6.3 on a Redhat 4u5 Virtual Machine and ran into
major issues with fastcgi(2.4.6).
First.. I've been an RT admin since 2000 and have used rt in a million
spots, but this is the first time on RedHat since 6.2. I'm more
experienced with it running on Debian and Gentoo.
Since R
You might be on to something. I have a scrip that creates a ticket in my
Hardware queue when a certain field is updated. I want to pull data from the
original ticket (ticket id, custom field value) and populate the template
that is used to create the new ticket. Is my syntax wrong? Is my template
Hi David,
I've never used a template to create a ticket so I might be off base
here. Does $Ticket exist within a Create Ticket template? It seems tome
that it might not until after the ticket has been created. If it doesn't
exist yet, that would explain the undefined value ($Ticket). Just
Update:
This is no longer a custom fields issue. Everything works fine with text but
I can't call perl in the template at all (it seems)
I have changed the subject line to:
Subject: {$Ticket->id}
and
Subject: {$Ticket->id()}
and got the following error in rt.log each time:
Subject: Can't ca
Thanks Gene. I had some problems figuring out my permissions on rt.log
which is why I didn't set that at first and include the info. I've got that
straight now. The results of the log are below but I think the pertinent
line is:
Subject: Can't call method "FirstCustomFieldValue" on an undefined
David,
We are also on 3.4.4 and we have several scrips that use custom fields.
are you sure it is still enabled sinceothers can mess with it the way
your privileges are set? Has someone modified it? What is the code?
Kenn
LBNL
davidturnau wrote:
I have a Create Ticket scrip that works u
Hi David,
Try turning your logging level up to Debug (in RT_SiteConfig.pm) and then
see what turns up in rt.log. Remember to restart your web server so the
change takes effect.
Regards,
Gene
At 03:09 PM 8/23/2007, davidturnau wrote:
I have a Create Ticket scrip that works until I try to r
I have a Create Ticket scrip that works until I try to reference a custom
field. The template looks like this:
===Create-Ticket: hardware
Queue: Hardware
Subject: {$Ticket->FirstCustomFieldValue('Product');}
The Custom Field "Product" exists and is applied to queue that the scrip is
running in.
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