is
Cc: Micah Gersten; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] new tickets don't email cc'ers
Kimberly,
What notification scrips do you have enabled on the Global level
and on
the queue in question (if that even applies)? Also, when you say "CC's&quo
o
> notify them about a new ticket. I had created a custom template to do
> this, and it had gotten disabled. Thanks :)
>
> -Original Message-
> From: Micah Gersten [mailto:[EMAIL PROTECTED]
> Sent: Thursday, June 26, 2008 5:59 PM
> To: Kimberly McKinnis
> Cc: rt-us
59 PM
> To: Kimberly McKinnis
> Cc: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] new tickets don't email cc'ers
>
> Check to see the global permissions for CC users.
>
> Thank you,
> Micah Gersten
> onShore Networks
> Internal Developer
> http://www.onshore.com
&g
rom: Micah Gersten [mailto:[EMAIL PROTECTED]
Sent: Thursday, June 26, 2008 5:59 PM
To: Kimberly McKinnis
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] new tickets don't email cc'ers
Check to see the global permissions for CC users.
Thank you,
Micah Gersten
onShore Network
Check to see the global permissions for CC users.
Thank you,
Micah Gersten
onShore Networks
Internal Developer
http://www.onshore.com
Kimberly McKinnis wrote:
>
> I don’t know who broke what, but my RT system is not even attempting
> to email cc’d folks on new tickets created through the web. O
I don't know who broke what, but my RT system is not even attempting to
email cc'd folks on new tickets created through the web. On any queue,
so it doesn't appear to be a permissions issue. No edits appear to have
been made to SendEmail.pm.
Does anyone know of anything else that could cause t
