This seems to be a recurring issue:
http://www.gossamer-threads.com/lists/rt/users/82186
http://www.gossamer-threads.com/lists/rt/users/81328
and others.
Using RT382 and we see the same thing.
During the 82186 (this) thread, there's mention of having given every queue its
own
On Sun, Feb 01, 2009 at 03:58:23PM -0500, Jerrad Pierce wrote:
From this point forward, the tag in the e-mail will be on the right
instead of the left. I cannot figure out exactly what causes this
shift. Can someone clue me in? Can we prevent it?
Same thing occurs here. Never really
On Sun, Feb 01, 2009 at 03:58:23PM -0500, Jerrad Pierce wrote:
From this point forward, the tag in the e-mail will be on the right
instead of the left. I cannot figure out exactly what causes this
shift. Can someone clue me in? Can we prevent it?
Same thing occurs here. Never really
In particular, I have the following local/lib/RT/Interface/Email_Local.pm:
http://codepad.org/pSthWrxD
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On Mon, Feb 02, 2009 at 03:53:18PM -0500, Jerrad Pierce wrote:
In particular, I have the following local/lib/RT/Interface/Email_Local.pm:
http://codepad.org/pSthWrxD
Does RT work correctly without your custom code?
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Doh! Must amend $ExtractSubjectTagMatch in RT_SiteConfig to match the
RE in my code.
(Actually, why does RT::Interface::Email have a mix of config
hard-coded regexpen?)
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On Feb 2, 2009, at 9:54 AM, Jesse Vincent wrote:
This is the subject-token extraction kicking in. It's designed to let
two RT's talk to each other. There's a global scrip.
I'm not sure why it would kick in for your own RT's tag though.
Patches
gratefully appreciated.
Okay, so it seems
Likewise, I assume that if I got off my butt and created a patch which
set this list based on all of the configured subject tags you'd be
okay with that?
Certainly. It probably makes sense to extract the code from
lib/RT/Interface/Email.pm's ParseTicketId so it can be used by both.
For anyone interested in using that queue name in tag hack,
this is the other half to keep RT from munging subjects:
Set($ExtractSubjectTagMatch, qr/\[.+?\s+(?:\w+\s+)?\#\d+\]/);
Set($ExtractSubjectTagNoMatch, ( ${RT::EmailSubjectTagRegex}
?
