Sorry to dig an old thread up, but I'm looking at this URL:
http://www.gossamer-threads.com/lists/rt/users/39136
This scrip works, but seems to always pick a random user from the list, it
appears that's not matching on one of these two lines:
foreach $i ( @owners) {
if ($owners[$i] == $last_owner
On 04/12/2013 08:20 AM, Doug Eubanks wrote:
> foreach $i ( @owners) {
> if ($owners[$i] == $last_owner) {
> $new_owner = $owners[$i+1];
The above makes no sense, likely written by someone who doesn't know
Perl. For loops don't loop over array indexes when just given an array,
they loop o
I apologize, but Perl isn't my strong suit. :D
Changing those three lines still compiles and updates the scrip, but it
doesn't do anything and never assigns the ticket to anyone now.
Doug
Sincerely,
Doug Eubanks
ad...@dougware.net
K1DUG
(919) 201-8750
On Fri, Apr 12, 2013 at 1:18 PM, Thomas S
On 04/12/2013 11:06 AM, Doug Eubanks wrote:
> I apologize, but Perl isn't my strong suit. :D
>
> Changing those three lines still compiles and updates the scrip, but it
> doesn't do anything and never assigns the ticket to anyone now.
Oh, I see, the previous code was trying to set the owner as t
On Fri, Apr 12, 2013 at 2:22 PM, Thomas Sibley
wrote:
> On 04/12/2013 11:06 AM, Doug Eubanks wrote:
> > I apologize, but Perl isn't my strong suit. :D
> >
> > Changing those three lines still compiles and updates the scrip, but it
> > doesn't do anything and never assigns the ticket to anyone no
On Thu, Oct 22, 2015 at 11:12 AM, Asif Iqbal wrote:
>
>
> On Fri, Apr 12, 2013 at 2:22 PM, Thomas Sibley
> wrote:
>
>> On 04/12/2013 11:06 AM, Doug Eubanks wrote:
>> > I apologize, but Perl isn't my strong suit. :D
>> >
>> > Changing those three lines still compiles and updates the scrip, but i
Am 22.10.2015 um 22:21 schrieb Asif Iqbal:
> # get the user list from the file
> # this file has the list of users who will be assigned as owner in
> round-robin
> # you could have another logic external that could update this file to
> get the
> # generate the list of owners
> my $file = "/var/tmp
On Fri, Oct 23, 2015 at 2:28 AM, Christian Loos wrote:
> Am 22.10.2015 um 22:21 schrieb Asif Iqbal:
> > # get the user list from the file
> > # this file has the list of users who will be assigned as owner in
> > round-robin
> > # you could have another logic external that could update this file
On Sat, Oct 24, 2015 at 12:44 AM, Asif Iqbal wrote:
>
>
> On Fri, Oct 23, 2015 at 2:28 AM, Christian Loos
> wrote:
>
>> Am 22.10.2015 um 22:21 schrieb Asif Iqbal:
>> > # get the user list from the file
>> > # this file has the list of users who will be assigned as owner in
>> > round-robin
>> >
Am 27.10.2015 um 16:57 schrieb Asif Iqbal:
> anyone added a logic to not auto assign the ticket if it is created
> during holiday or weekends?
>
> We are using Lifecycles to implement Due date based on business hours
> using the SLA extension. But not sure how auto assign can take advantage
> of t
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