On Tue, 16 Sep 2008 13:54:25 -0400, Robert Keidel [EMAIL PROTECTED]
wrote:
Content:
Your request has been completed
If you have any further questions or concerns, please respond to this
message.
The IT Service Team
Robert,
You need a blank line at the beginning of the
Robert,
Here is a template we use and it works fine. It includes different
ticket data so you will have an example of the kind of things you can
do. Remember the blank line after the Header (Subject line):
Subject: Request Titled: {$Ticket-Subject} has been Resolved!
This ticket has
Hi Ken,
thank you for that example. I was looking for something like that. I was
wandering how I could include some of the fields you have listed in your
example. Again thanks to everyone for the fast help.
Robert Keidel
___
Hello,
I have an issue with the scrip/template on resolve. I changed the original
template of that scrip with a template I wanted to use. Unfortunately it did
not work, it did not send out an email on resolve. So I went back to the
template what worked before just fine, but RT is still not
Hi Robert,
If you are both the requestor and the person who resolves the ticket, by
default you won't get an e-mail. By default, RT never (except for
autoreply) sends the person who does the transaction an e-mail because it
assumes you know what you did. To change this behavior, set the
