On 2/15/2011 10:13 AM, Chris Barnes wrote:
I'm wanting to get rid of one of the unneeded queues ("Unassigned") -
but before I do that, I have to make sure that it isn't being used.
Currently, any email that comes in via mailgate is being dumped into
that queue.
Where do I set which queue is bein
I'm wanting to get rid of one of the unneeded queues ("Unassigned") -
but before I do that, I have to make sure that it isn't being used.
Currently, any email that comes in via mailgate is being dumped into
that queue.
Where do I set which queue is being used?
Note that my /etc/aliases is tel
Chris Barnes wrote:
--> is there anyway for RT to indicate that there is "new information"
in the ticket that we need to look at?
Yes, there is. I have a Callback for
Elements/RT__Ticket/ColumnMap/ColumnMap which tags a 'New Reply' to a
ticket in my homepage elements. I got it from the wiki
On Mon, Jan 10, 2011 at 04:29:15PM -0600, Chris Barnes wrote:
> We have just started using RT and are quite pleased with our initial
> impressions. But there is one thing I *really* wish it would do
> and am hoping there is a configuration tweak I can make
>
> There is an open ticket
> * We use
On Mon, Jan 10, 2011 at 2:29 PM, Chris Barnes wrote:
> We have just started using RT and are quite pleased with our initial
> impressions. But there is one thing I *really* wish it would do and am
> hoping there is a configuration tweak I can make
>
> There is an open ticket
> * We use the "Rep
We have just started using RT and are quite pleased with our initial
impressions. But there is one thing I *really* wish it would do and am
hoping there is a configuration tweak I can make
There is an open ticket
* We use the "Reply" link/button to get information back from the user
* The use
