Got it!!! It worked great.
Thank you so so much.
Joe
Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/doit
Administration 627
Office - 410-455-3020
Email - ki...@umbc.edu
> On Jun 22, 2016, at 7:04 AM,
I really appreciate your efforts on this and when I did this, which seemed to
look really good, I got the following error in the logs
BTW, I tried it with comp and scomp
[3056] [Wed Jun 22 11:01:32 2016] [error]: Template parsing error: Can't call
method "comp" on an undefined value at
OK, again a copy error, use this one
https://umbc.co1.qualtrics.com/SE/?{$HTML::Mason::Commands::m->comp('/Elements/QueryString',
SID => 'SV_4IbNK0n1unOaIEB',
groupid => 'BSG',
ticketid => $Ticket->Id,
ticketowner => $Ticket->OwnerObj->EmailAddress,
Thank you for such a quick response
I did what you said and it suppresses the value in the email but I am still not
getting the value for query_string places within the url for some reason. I did
remove the quotes as that was a last ditch effort the last time I tried
Here is the result with
OK, my fault ;-)
Change
my $query_string = $HTML::Mason::Commands::m->comp('/Elements/QueryString',
to this (note the 's')
my $query_string = $HTML::Mason::Commands::m->scomp('/Elements/QueryString',
and this
https://umbc.co1.qualtrics.com/SE/?{'$query_string'}
should be this (no quotes)
Thank you both.
It does do a great job of translating however it does not seem the field is
actually available for the command line
Here is the full template and then the email result. Am I missing a comma or
something?
TEMPLATE
RT-Attach-Message: Yes
Subject: {$Ticket->Subject}
Am 22.06.2016 um 10:59 schrieb Emmanuel Lacour:
> Nice idea, but is $m available in RT templates (never tried) ?
You are right, you must replace line
my $query_string = $m->comp('/Elements/QueryString',
with
my $query_string = $HTML::Mason::Commands::m->comp('/Elements/QueryString',
Chris
Le 22/06/2016 à 10:48, Christian Loos a écrit :
>> https://umbc.co1.qualtrics.com/SE/?SID=SV_4IbNK0n1unOaIEB=BSG={$Ticket->Id}={$Ticket->OwnerObj->EmailAddress}={$Ticket->RequestorAddresses}={uri_escape($Ticket->Subject)}
>
> I would use the /Elements/QueryString RT component here, which will do
> https://umbc.co1.qualtrics.com/SE/?SID=SV_4IbNK0n1unOaIEB=BSG={$Ticket->Id}={$Ticket->OwnerObj->EmailAddress}={$Ticket->RequestorAddresses}={uri_escape($Ticket->Subject)}
I would use the /Elements/QueryString RT component here, which will do
all the funny URI encoding and parameter
Le 22/06/2016 à 01:16, Joe Kirby a écrit :
> I have a template which provides a link to our survey tool and recently
> I was asked to add subject to the parts included in the url.
>
> Since the ticket subject contains spaces, etc. that may not lend them
> selves to a url
>
> I found a way to
I have a template which provides a link to our survey tool and recently I was
asked to add subject to the parts included in the url.
Since the ticket subject contains spaces, etc. that may not lend them selves to
a url
I found a way to handle spaces but then I get a subject with a # sign
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