I am using the following auto reply template, expecting new users to
receive a generated, random password. The ticket is created, but
passwords are not generated. I am using version 3.8 on Ubuntu.
Subject: AutoReply: {$Ticket-Subject}
Greetings,
This message has been automatically generated
On Wed, Sep 21, 2011 at 10:23:06AM -0500, Raymond Norton wrote:
I am using the following auto reply template, expecting new users to
receive a generated, random password. The ticket is created, but
passwords are not generated. I am using version 3.8 on Ubuntu.
You don't say what you found in
You don't say what you found in your logs, and you really want to
specify your full RT version
-kevin
OK.. I am using version 3.8 on Ubuntu 11.04. I installed it via:
apt-get update; apt-get install rt3.8-apache2 rt3.8-clients
rt3.8-db-mysql request-tracker3.8 fetchmail
I have logging
Here is a debug log from a ticket submission of the new user:
http://pastebin.com/zvhbqUBz
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31
