Helmuth Ramirez wrote:
Thanks Taan,
Now for my ignorant question...the code below is to Notify AdminCC's
when they get added to a ticket...what would I need to change to make it
work to notify Requestors?
Sorry if its a dumb question.
Thanks
Helmuth
change the Custom Condition from $watcher
EMAIL PROTECTED]
Sent: Sunday, January 14, 2007 9:53 PM
To: rt-users@lists.bestpractical.com
Cc: Helmuth Ramirez
Subject: Re: [rt-users] Notify Requestor on Requestor change
> You would need a Custom Action as well to send a message to the new
Requestor only.
I was wrong, you need the Custom C
> You would need a Custom Action as well to send a message to the new
Requestor only.
I was wrong, you need the Custom Condition mentioned earlier, with
action: "Notify Other Recipients" and a Custom Template with something
similar to that below. This works with RT-3.6.0.
Note: This only wor
: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Notify Requestor on Requestor change
I have given you the code for requester change , but you want to change
it to a particular value .. you need to figure out where are you getting
this value from ist in the original email text?? , do you have a
o: Helmuth Ramirez
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Notify Requestor on Requestor change
Please do n't set an email notifier when mailing to the list .. we may
suspect you as a spammer :¬)
As Drew mentioned (and I think I mentioned it in my first mail) you
need a con
except On Requestor change ;)
-Original Message-
From: Roy El-Hames [mailto:[EMAIL PROTECTED]
Sent: Thursday, January 11, 2007 9:19 AM
To: Helmuth Ramirez
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Notify Requestor on Requestor change
Please do n't set an email notifi
Thursday, January 11, 2007 8:30 AM
To: Helmuth Ramirez
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Notify Requestor on Requestor change
Hi Helmuth;
forgive me if this is a silly question but do you have a value for
$CustomerEmailAddress
you can check by adding debug statements
ot;obvious" questions in my book :-)
-Original Message-
From: Roy El-Hames [mailto:[EMAIL PROTECTED]
Sent: Thursday, January 11, 2007 8:30 AM
To: Helmuth Ramirez
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Notify Requestor on Requestor change
Hi Helmuth;
forgive me if
t;TicketObj->AddWatcher(Type=>'Requestor', Email =>
$CustomerEmailAddress);
Custom action cleanup code: blank
Thanks everyone!
-Original Message-
From: Roy El-Hames [mailto:[EMAIL PROTECTED]
Sent: Friday, October 06, 2006 5:35 AM
To: Helmuth Ramirez
Cc: rt-users@lists.best
ers@lists.bestpractical.com
Subject: Re: [rt-users] Notify Requestor on Requestor change
Hi Hemuth;
I have n't RT available to me now but from memory; I *think* your
Condition should be on create with user defined action, I am not sure
how you'll want to grab the new requestor (ie the origina
l.com
Subject: Re: [rt-users] Notify Requestor on Requestor change
Hi Hemuth;
I have n't RT available to me now but from memory; I *think* your
Condition should be on create with user defined action, I am not sure
how you'll want to grab the new requestor (ie the original customer
email addr
Hi Hemuth;
I have n't RT available to me now but from memory; I *think* your
Condition should be on create with user defined action, I am not sure
how you'll want to grab the new requestor (ie the original customer
email address) , but when you do have it your custom action can be
something s
Hey guys,
I hate to be that guy that brings up old requests..but, can
someone give me some advice on this?
I'd really appreciate it.
Thanks everyone :)
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Helmuth
Ramirez
Sent: Thursday, September 28, 20
e to notify any new requestors they've been
added to a ticket.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Toby
Darling
Sent: Monday, October 02, 2006 7:18 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Notify Requestor on Requesto
Hi Helmuth
In our environment it is common for us to forward an e-mail to RT to
convert it into a ticket. Once it's a ticket we can change the
requestor (since by default it would be us). We do it like this to
avoid the cut and paste alternative.
Depending on what email client you're using
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