You could always just 'comment' a response to the 'boss', when they reply, it
will be put as a comment andwont go to the requestor, just you.
-Original Message-
From: Liam R. MacInnes <[EMAIL PROTECTED]>
Sent: Friday, August 24, 2007 2:17 PM
To: rt-users@lists.bestpractical.com
Subject:
Hi Liam,
It looks like "Notify Requestors" (as a scrip action) and "Reply to
requestors" (as a web gui update type) send mail only to the
requestor(s). If you manually add someone else as a Cc: then there's no
way you can prevent them from hitting Reply To All. That would be a Boss
Training
-Original Message-
From: Gene LeDuc [mailto:[EMAIL PROTECTED]
Sent: Friday, August 24, 2007 12:09 PM
To: Liam R. MacInnes
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Sending reply to the requester only on action by owner
Hi Liam,
It looks like "Notify Requestors
