On Fri, Aug 06, 2010 at 08:20:25PM -0700, Kenneth Crocker wrote:
Kevin,
Thanks for the reply. Let me try to me a little more forthcoming on the
info.
We have set up our RT session to use LDAP, and to NOT auto create.
We had a ticket where the owner did a reply and added an
Kevin,
Yep. I figured that. At least it will get me on the right track.
Thanks.
Kenn
LBNL
On Mon, Aug 9, 2010 at 7:57 AM, Kevin Falcone falc...@bestpractical.comwrote:
On Fri, Aug 06, 2010 at 08:20:25PM -0700, Kenneth Crocker wrote:
Kevin,
Thanks for the reply. Let me try to me a
On Wed, Aug 04, 2010 at 04:10:46PM -0700, Kenneth Crocker wrote:
We've had a particular situation come up a couple times now where someone
outside our
approved (LDAP) organization, was added as an 'other' Cc to a reply email
from RT. That person
then tried to do a reply back (into
Kevin,
Thanks for the reply. Let me try to me a little more forthcoming on the
info.
We have set up our RT session to use LDAP, and to NOT auto create.
We had a ticket where the owner did a reply and added an outside email
address to the Cc.
This 'outside' person replied to the ticket and was
