Click the links tab for a ticket, and then the Graph anchor in the upper
right corner.
--
Cambridge Energy Alliance: Save money the planet
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Community help:
Helmuth Ramirez wrote:
Thanks Jerrad,
I think I either don’t have it or I’m doing something wrong. Here is a
screenshot of my Links tab
You need to install graphviz
-scott
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To: Helmuth Ramirez
Cc: Jerrad Pierce; RT Users
Subject: Re: [rt-users] Hierarchy View in 3.8
Helmuth Ramirez wrote:
Thanks Jerrad,
I think I either don't have it or I'm doing something wrong. Here is a
screenshot of my Links tab
You need to install graphviz
-scott
Helmuth Ramirez wrote:
Hi Scott,
I installed graphviz...but now I don't know what to do :(. I tried
searching the wiki and the archives but couldn't find anything on how to
configure.
You should be able to just do another `make install' and start using it,
assuming you have fulfilled
]
Sent: Fri 8/15/2008 9:07 PM
To: Helmuth Ramirez
Cc: Jerrad Pierce; RT Users
Subject: Re: [rt-users] Hierarchy View in 3.8
Helmuth Ramirez wrote:
Hi Scott,
I installed graphviz...but now I don't know what to do :(. I tried
searching the wiki and the archives but couldn't find anything on how
Helmuth Ramirez wrote:
ok, I ran the testdeps, everything was found. I then did a `make
install'. I received the friendly `Congratulations. RT is now
installed.' message. I restarted web server, still no option for graph.
Hmm, have you tried clearing the object cache and logging out back
[mailto:[EMAIL PROTECTED]
Sent: Fri 8/15/2008 9:23 PM
To: Helmuth Ramirez
Cc: Jerrad Pierce; RT Users
Subject: Re: [rt-users] Hierarchy View in 3.8
Helmuth Ramirez wrote:
ok, I ran the testdeps, everything was found. I then did a `make
install'. I received the friendly `Congratulations. RT
is something we've been waiting for.
Cheers!
From: [EMAIL PROTECTED] on behalf of Helmuth Ramirez
Sent: Fri 8/15/2008 9:33 PM
To: scott smith
Cc: RT Users
Subject: Re: [rt-users] Hierarchy View in 3.8
ok, cleared cache by rm -rf /path/to/rt/var/mason_data/obj
restarted
PROTECTED] on behalf of Helmuth Ramirez
Sent: Fri 8/15/2008 9:59 PM
To: scott smith
Cc: RT Users
Subject: Re: [rt-users] Hierarchy View in 3.8
Ok, I got it!
I had installed GraphViz via yum, BUT I was missing 'perl-GraphViz'. Once I
installed that I got the Graph option!
Thanks to Scott
