The scrip do all sorts of things, so I just put the relevant bits below
Condition: On Create
Action: User Defined
Custom action preparation code: return 1;
Custom action cleanup code:
#Assumption ticket is created via mail/web by a customer contact.
#So creator == requestor
my $req =$self->Ticket
Hi Roy,
Thanks for your response, any chance you can send me an example of the global
scrip you are using?
Regards,
Walid
From: Raed El-Hames [mailto:raed.el-ha...@daisygroupplc.com]
Sent: quinta-feira, 24 de Março de 2011 12:10
To: Walid Haider; rt-users@lists.bestpractical.com
Subject: RE: Su
Walid:
I've done something similar but my approach was slightly different.
My customers in most cases have more than one contact, so for every customer I
created a group, and added their contacts as members of their group, the group
name is the customer name, and I added a couple of group custo
Hi,
This is possible, if you find a Way to Store The support Contract information.
Good starting Point is Asset tracker in this Case, where you can Store The
information. Based on The customfield with The Client information and a Tiny
Script you can Link to The Contract and also you can Grab The
