>
>>> Please please please stop if from changing your RT configuration
>>> merely by installing it. You should be able to install it without
>>> worry, and then activate/de-activate it independently.
>
> As above, independent activation is planned for the next release, but
> you must understand
On Aug 29, 2008, at 11:54 AM, Jerrad Pierce wrote:
> Hey all,
>
> Is anyone aware (nothing on wiki or archives that I could see) of an
> easy/elegant way to purposefully delay the delivery of OnCreate
> messages?
> We're using RT to accept new clients, but then are syncing the data
> with o
This rightvfor strict link acl checking was added in 3.6 or so
Sent from my iPhone
On Aug 29, 2008, at 1:55 PM, Kenneth Crocker <[EMAIL PROTECTED]> wrote:
> To list,
>
>
>I'm not using 3.8 yet, but I was hoping that perhaps the
> permissions
> had been modified a bit to allow a user from o
Christopher,
We've fixed a large number of I18N issues in RT 3.8. It would be
wonderful if you could give 3.8.1 a shot and tel me if it makes things
any better.
Best,
Jesse
On Sep 1, 2008, at 4:08 AM, Christopher Ravnborg wrote:
> Hi,
> I'm trying to find out how i make æ ø and å as case ins
On Aug 30, 2008, at 12:32 PM, Nathaniel Griswold wrote:
> Hi,
>
> I'm running an rt-3.8.0 instance (upgraded from rt-3.4.4). I have a
> problem with granting unprivileged users rights.
This seems like there's a reasonable chance that it's either a mason
cache issue
(rm -rf var/mason_data/obj/
On Sep 1, 2008, at 8:06 AM, Leonardo Carneiro wrote:
> Hello, all.
>
> I work at RNP (Brazilian NREN) NOC, and RT is one of our basic
> operations tool.
>
> We would like to know if the known auto-reply feature has the option
> of
> being used in a selective way. I mean, is there possible to sp
On Sep 1, 2008, at 6:16 PM, Razvan Cosma wrote:
> Hello,
> I installed RT a few weeks ago, on Apache/Centos, and while its
> functions appear to all work correctly, a big problem is that ticket
> display screens are rendered painfully slow if using Firefox on
> Linux. On Windows, using IE,
We have a nearly complete patch for Date Custom Fields from Emmanuel
Lacour.
It's in Ticket 8721 on http://rt3.fsck.com
It came in just after the freeze for RT 3.8.0 and I really want it to
get a bit more testing before we package it up as a part of RT.
So. feedback is appreciated.
On Aug 3
> By the way, is there any kind of syntax reference for the "Wifty" wiki
> you're using? This page was a mess before because the kwiki syntax that
> had been used wasn't getting parsed properly, but I couldn't find a
> reference for the new syntax, even in the svn source for Wifty. I ended
On Wed, Sep 03, 2008 at 05:18:49PM +, Nick Price wrote:
> Hello
>
> With RT 3.6.3 at the bottom of each web page where the link to Best
> Practical is it gives "Time to display:"
>
>
> How can I get this back in version 3.8.1
In RT 3.8, it's simply hidden by CSS. A local CSS style
On Tue, Sep 02, 2008 at 05:33:27PM +0200, Nicolas Chuche wrote:
> Hello,
>
> We will be looking for rt support in France soon. Does best practical
> has french recommended partners ?
Nicolas,
Generally, Best Practical provides support to customers around the
world. A few of our team never sle
On Thu, Sep 04, 2008 at 05:53:41PM -0400, Helmuth Ramirez wrote:
> Hi everyone,
>
> A couple of my users noticed our newly upgraded version of RT (3.8.1)
> handles the quick searches differently from past versions (3.6.3). When
> they perform a Quick Search, it does not search on Resolved tick
>
> Sorry, but I've gotta ask: without disturbing this list's fitness
> for family viewing, what found its way into your RT instance that
> shouldn't have?
I've had a few in my day.
In one case, it was a personal attack against another staff member.
In another, it was a spreadsheet listing
>
> I don't really see a business reason for comments/replies not to be
> editable, as long as a record of edits were kept. You can argue that
> the
> content of a reply or comment is data, not an audit trail entry.
If RT has sent it out by email, it can't be taken back. Ticket
replies or com
On Sep 4, 2008, at 8:42 PM, [EMAIL PROTECTED] wrote:
> We are the same, much prefer searching for all unresolved and resolved
> tickets in the quick search. The change has caused quite a bit of
> abuse
> at the sysadmin (me).
>
As I sad before, I'd love to take a patch :)
Best,
Jesse
> Gordon
On Fri, Sep 05, 2008 at 02:01:59PM +0200, [EMAIL PROTECTED] wrote:
> Hi guys
>
> I have a full working RT 3.8.1 installation.
> I'd like to write a simple link to an image as html code.
>
> So I have uploaded an image into the "/opt/rt3/share/html/NoAuth/images/"
> folder
> But I always get an
On Thu, Sep 04, 2008 at 08:39:25PM -0500, [EMAIL PROTECTED] wrote:
>
> Any thoughts (based upon feedback thus far) to simply reverting back to the
> old way vs. a patch to make things configurable?
Yes. It's even clearer than before that different organizations have
different expectations and
On Sep 5, 2008, at 9:46 PM, Ole Craig wrote:
> (rt 3.8.1rc5)
>
> I've got some custom functionality in a User_Local.pm file, trying to
> call the SetPassword method from lib/RT/User_Overlay.pm. This method
> always returns ("0", "Nonexistant field?") when trying to get results
> from a call to th
On Sep 5, 2008, at 5:00 PM, Jerrad Pierce wrote:
> Is it normal that one should have to add plugin locations to @INC for
> scripts that don't use them?
> I'm using RTx::Calendar (added to @Plugins in RT_SiteConfig.pm) and
> also
> http://wiki.bestpractical.com/view/rtReminderMails (with a few
[Please keep the list CCed]
On Sep 7, 2008, at 3:16 PM, Jerrad Pierce wrote:
On Sun, Sep 7, 2008 at 13:48, Jesse Vincent
<[EMAIL PROTECTED]> wrote:
RT.pm's Plugins code certainly should be adding the right thing to
the lib path. Does it not?
Umm no hence
Are you perhaps tryi
On Sep 8, 2008, at 5:11 PM, Nick Price wrote:
hello
I am running RT 3.8.1 on fedora 7
I get the query builder page ok but when I click on "Calender" or
"Add these items"
I get a blank web page.
Any ideas what could cause this
What shows up in your apache error logs?
-j__
For testing, turn on RT's $DevelMode. That will turn off the cache
you're hitting.
For run-time changes in production, rm var/mason_data and restart
apache.
On Sep 8, 2008, at 6:13 PM, Montana Quiring wrote:
> thanks for the reply.
> My list of things that I tried is pretty long, so I don't
On Sep 4, 2008, at 1:36 AM, Potla, Ashish Bassaliel wrote:
> Hi Jesse,
> I was going through StyleGuide and I see that the info for the Mason
> component style and CSS is not yet given. I am trying to understand
> the flow of the Mason compnents , CSS for RT and would appreciate it
> if you
On Sep 8, 2008, at 3:05 PM, Todd Chapman wrote:
I am having a problem trying to figure out how to have a scrip run
before the Autoreply scrip and add a custom field value and use that
custom field value in the Autoreply template.
I know that scrips are run in order of description. Should t
On Sep 4, 2008, at 4:01 PM, Tim Wilde wrote:
> Tim Wilde wrote:
> [ snip ]
>> Is it possible that all of this has something to do with specifying
>> the
>> passphrase in the config (verified multiple times to be the correct
>> passphrase for the secret key for the queue, by the way) rather than
Todd,
I'm not
On Sep 8, 2008, at 12:29 PM, Todd L Miller wrote:
> I'm using RT to do ticket-tracking for software development. I
> would like to use RT to the answer the question "What can I work on
> now?".
> I'd been using a search that checked for existing dependencies, but RT
> doesn
think_ the right place to be fixing this is in the MTA on your
localserver.
You might want to be looking for a 'masquerade' setting.
Failing that, you might want to get mutt to write out a different
'From' header.
I do that using the following code in my .muttrc:
my_h
On Sep 5, 2008, at 5:46 PM, Nick Price wrote:
hello
with rt 3.8.1 if i go to search builder under tickets and click on
the callendar it can't find it
also if i try to build a query i get "the the page could not be
displayed
any ideas please
Have a look in your Apache error log. What
. Unfortunately I was using the
ExtractCustomFieldValues extension, so I had to write my own code
that used the prepare phase.
Thanks!
You might have also been able to get away with moving your autoreply
to TransactionBatch.
-j
-Todd
On Mon, Sep 8, 2008 at 6:53 PM, Jesse Vincent
<[EMAIL PROTEC
On Sep 8, 2008, at 8:51 PM, Ole Craig wrote:
> On Sun, 2008-09-07 at 13:47 -0400, Jesse Vincent wrote:
>> On Sep 5, 2008, at 9:46 PM, Ole Craig wrote:
>>
>>> (rt 3.8.1rc5)
>>>
>>> I've got some custom functionality in a User_Local.pm file, trying
&g
RT already speaks about two dozen languages, but we're always excited
to see it learn a new one. To that end, clkao has been working
tirelessly to get RT set up to use launchpad.net as a web based
translation editor.
If you'd like to help RT speak your language, you can read up about
how
On Sep 8, 2008, at 11:07 PM, Todd Chapman wrote:
> Jesse,
>
> Speaking of RT speaking "your" language... Has BP done any work on
> automatically determining the language of a new user based on email
> content/headers, and choosing language specific autoreplies? This is
> something I would b
On Tue, Sep 09, 2008 at 09:56:05AM +0100, Mike Peachey wrote:
> Jesse Vincent wrote:
> > RT already speaks about two dozen languages, but we're always excited
> > to see it learn a new one.
>
> Klingon?
If you speak enough Klingon do to a translation that's
Todd,
The dashboards got elevated out of the preferences into tools during
the beta period, as they're a shared resource that didn't deserve to
be buried quite so deeply ;)
Could you do me the favor of updating the wiki?
Thanks,
Jesse
On Sep 9, 2008, at 11:09 AM, Todd A. Green wrote:
> *Sma
On Fri, Sep 05, 2008 at 10:49:35AM +0200, Espen Wiborg wrote:
> Jesse Vincent <[EMAIL PROTECTED]> writes:
> > On Sep 4, 2008, at 8:42 PM, [EMAIL PROTECTED] wrote:
> >> We are the same, much prefer searching for all unresolved and
> >> resolved tickets in the qu
On Sep 10, 2008, at 9:14 AM, Ham MI-ID, Torsten Brumm wrote:
> Hi together, it looks like a bad day for Mail/Attachments
>
> Just a few minutes ago a user reports problems with mails he sent
> out via RT webui with attachments.
>
> OK, what i figured out so far:
>
> 1. Attachment Size: 800K
Thanks. I've bounced this to rt-bugs for review and probable
application for 3.8.2
-jesse
On Sep 10, 2008, at 2:26 PM, Espen Wiborg wrote:
Jesse Vincent <[EMAIL PROTECTED]> writes:
>On Fri, Sep 05, 2008 at 10:49:35AM +0200, Espen Wiborg wrote:
>> Jesse Vincent <[E
t, we can get you set up with a support
incident.
-j
>
> Torsten
>
> 2008/9/10 Jesse Vincent <[EMAIL PROTECTED]>
>
> >
> > On Sep 10, 2008, at 9:14 AM, Ham MI-ID, Torsten Brumm wrote:
> >
> > > Hi together, it looks like a bad day for Mail/Attachm
On Sep 11, 2008, at 12:22 PM, Chris Nelson wrote:
I have given up salvaging my upgrade. I will keep the database only
(which - fortunately, still has my 1000+ tickets in it).
I'm a linux newbie. The RT community's help has been priceless.
Unfortunately, I'm still at a loss a bit. I've gone
On Sep 12, 2008, at 4:20 PM, Golemon, Buck wrote:
> Can I get an admin to remove this guy?
> I'm getting an error for him at every post.
> I'm sure other people are too.
>
> --Buck
Done.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-us
On Sep 12, 2008, at 3:50 PM, Golemon, Buck wrote:
> Good call! It looks like all the users in the database are there. In
> 3.2.2 this was only privileged users (~500 people). That worked fine.
> Maybe this happened because a couple queues have given the Everybody
> group the Owner privilege?
>
E
On Sep 12, 2008, at 5:01 PM, Todd Chapman wrote:
> I'm try to use rt-dump-database to move RT configs between
> development and production, but am confused by how it's supposed to
> be used.
>
> rt-dump-database takes an optional parameter to turn $LocalOnly on/
> off and it is on by defaul
That sounds sort of like it could be related to the MySQL "morning bug"
Not sure though.
On Sep 15, 2008, at 7:34 AM, James Chamberlain wrote:
> Hi all,
>
> I've been having an odd issue since I upgraded from RT 3.8.0 to RT
> 3.8.1.
> Every morning, any attempt to do anything with RT, includin
Over the weekend, Mike at westwideweb.com blogged about some issues he
was seeing in RT's 3.8's default font choices on Windows. When I
asked for a bit more detail about what he was seeing, he offered up
some screenshots to prove his point.
Without giving away what he changed, I've made up
On Sep 15, 2008, at 8:55 AM, James Chamberlain wrote:
> It does, but the thing that gets me is that this has only happened
> since I upgraded to 3.8.1. If I switch back to 3.8.0 - granted, not
> something I should do since there have been database changes - I
> don't have the overnight seg
On Sep 14, 2008, at 4:58 PM, Jerrad Pierce wrote:
> Nothing fancy, just my prior patch for custom field searching
> (requires manual application),
> and some callbacks to provide directions and a tag cloud on Simple/
> Search.html
Neat! Have you also built out tag setting/browsing from within t
On Sep 13, 2008, at 3:15 PM, web master wrote:
> Hi
>
> I would like to edit the web ui. In the html source there is
>
> type="text/css" media="all" />
>
> However I cannot find main-squished.css. I suppose it has to be
> created by dhandler using CSS::Squish, and I have Squish version 0.07
mai
On Sep 15, 2008, at 9:48 AM, Hoogstraten, Ton wrote:
Hi,
I’m receiving requests from users if it is possible to have RT
correspond in HTML enabled mail messages instead of plain text. Is
this possible with RT? The idea is that they eventually would like
to be able to use the company log
On Sep 15, 2008, at 9:52 AM, Jerrad Pierce wrote:
> On Mon, Sep 15, 2008 at 09:38, Jesse Vincent
> <[EMAIL PROTECTED]> wrote:
>>
>> On Sep 14, 2008, at 4:58 PM, Jerrad Pierce wrote:
>>
>>> Nothing fancy, just my prior patch for custom field searching
>
On Sep 15, 2008, at 10:00 AM, [EMAIL PROTECTED] wrote:
> Jesse, was this fixed in 3.8.1? In 3.8.0, RT was stripping the tags
> produced by the new editor. Perhaps this is a separate issue.
RT was stripping _some_ of the tags, but only on display within RT,
not when it was sending the mail, a
See discussion from the list about RTx and Plugin issues over the past
week.
On Sep 15, 2008, at 11:01 AM, Jerrad Pierce wrote:
>> I might recommend using Hook::LexWrap on the routines in Googleish
>> rather
>> than overriding the sub. That will be more "durable"
> I think I've got the design
ing a look at the message another user replied with.
There are still some nits. There may be a patch sitting in our RT that
you'll want to apply.
-jesse
Thank you,
Ton
From: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sent: maandag 15 september 2008 15:52
To: Hoogstraten, Ton
Cc
Just a heads up that bestpractical.com's web and email presence was
offline for about 3 hours this morning, due to a RAID controller
issue. We're in the process of restoring service now.
Sorry for any inconvenience.
-jesse
___
http://lists.bestpract
On Sep 16, 2008, at 11:41 AM, Todd Chapman wrote:
> $QueueObj->TicketCustomFields->Count includes disabled fields in
> it's Count. Should that be?
>
> If I do it this way:
>
> my $cfs = $QueueObj->TicketCustomFields;
> $cfs->ItemsArrayRef;
> my $count = $cfsw->Count;
>
> the the correct number
On Wed, Sep 17, 2008 at 10:19:06AM -0400, Mathieu Longtin wrote:
> Is there a way to create a "select one value" custom field that gets its
> valid values from some SQL query, rather than build the list manually?
In RT 3.8, have a look at lib/RT/CustomFieldValues/External.pm (And
Groups.pm for
On Wed, Sep 17, 2008 at 04:59:33PM +0200, Hoogstraten, Ton wrote:
> HI,
>
>
>
> In RT 3.6.6 if I have an custom field with a combobox the box does not
> display properly with IE. Anybody know what is causing this and how to
> resolve it? Firefox does not have this problem. Only IE 7 as I tes
On Sep 17, 2008, at 6:13 AM, Sahlberg Mauri wrote:
Hi,
Just upgraded from 3.6 to 3.8.1 (via 3.8) and at the same time moved
the database to it’s own server. We also removed all closed tickets
from the database. The move and upgrade was done as our old
installation got too slow. Unfortuna
On Sep 17, 2008, at 7:01 AM, Sven Sternberger wrote:
> try if it is faster with MS IE, firefox has problems
> with the new CSS
As far as we can figure it out, the issue you're referring to is
pretty rare. A very few Linux+Firefox+X Server combinations run into
trouble with the rounded corner
ledness is
only one manifestation of the issue.
-Todd
On Tue, Sep 16, 2008 at 12:56 PM, Jesse Vincent <[EMAIL PROTECTED]
> wrote:
On Sep 16, 2008, at 11:41 AM, Todd Chapman wrote:
$QueueObj->TicketCustomFields->Count includes disabled fields in
it's Count. Should that be?
On Fri, Sep 19, 2008 at 10:50:54AM -0400, Brian Buchanan wrote:
>
> On Wed, 2008-09-10 at 15:58 -0700, Mark Pryor wrote:
> >
> >
>
> > There has been alot of discussion about a CSS client bug in
> > firefox that has slowed the rt3 web interface. I hate to say it, but
> > log into rt3 usin
On Fri, Sep 19, 2008 at 04:36:38PM +0100, Adam Smith wrote:
> Does RT give you the ability to sort results with an Order By, Then By?
Yes, presuming you're using a recentish RT 3.6 or RT 3.8. You'd see four
sets of dropdowns in the part of the UI where you set sort order.
-j
_
On Sep 19, 2008, at 4:34 PM, Mchenry, Glenn wrote:
I’m having problems properly setting up RTv3.8.1 on RHEL5.1 that’s
part of a network with no outside connection. I’ve tried reading
through the wiki as well as the mailing lists but still am not able
to understand what I need to do.
I’m
On Mon 22.Sep'08 at 13:07:02 +0200, Richard Hartmann wrote:
> Hi all,
>
> I would like to bounce an idea to this list:
>
> A tree view mode for search results. Obviously, this would be a large
> change, especially if it is done in a generic way. A generic framework
> would be able to create st
Brian,
Thanks for the excellent triage. Does the solution mentioned at:
https://bugs.launchpad.net/ubuntu/+source/firefox-3.0/+bug/223238/comments/39
work for you?
-j
pgpT5u2DDLKYh.pgp
Description: PGP signature
___
http://lists.bestpractical.com/cg
On Mon 22.Sep'08 at 22:16:01 -0400, Jerrad Pierce wrote:
> Is there any way to overcome the "immutable" nature of a ticket's
> created attribute?
> I'm trying to import some old data, but would really prefer to not
> lose information such
> as when a ticket was *really* created. I know I could klu
> [Side Note: I had major trouble with getting Data::ICal
> installed. The solution to my problem was
> simply because I didn't have the latest
> 'required' modules for Data::ICal. While
> the readme file listed only Classes::Accessosr,
>
On Wed, Oct 01, 2008 at 02:36:00PM +, Simon Jester wrote:
> Is there a limitation on the number of queues that can be created?
No, though there are some bits of the suer interface that will start
falling over when you have thousands of queues.
-jesse
>
> sklutch
>
> __
On Tue, Sep 30, 2008 at 10:41:16PM -0400, Jerrad Pierce wrote:
> Where is bulk update in 3.8? The book says there's a link at the
> bottom of the search results page.
> I have no such link. Grepping the code base, the only place the
> supposed link text "Update multiple
> tickets" appears is in
On Wed 1.Oct'08 at 12:02:50 -0400, Jerrad Pierce wrote:
> Right. But if an array were used (may be too much work now) it'd be
> much clearer.
> Push new stuff on, and grep to simplify the interface :-P
As we move RT to Jifty, we get to move to Jifty::Menu. That's the way
forward.
> (Splice co
On Tue 30.Sep'08 at 14:30:32 +0100, Gavin Henry wrote:
> Hi,
>
> We're on BlackBerry for mobiles here and wondered if there is a mobile
> interface for creating tickets logging in etc? For example, something
> like:
>
I've done it for much earlier versions of RT and we're working on making
it
> > Yes. I've seen this dicussion numerous times in the past and know it
> > to be an issue with following the upgrade path. Perhaps I didn't
> > follow the previous conversation paths correctly.
>
> That would be plausible except:
>
> a. my RT 3.8.1 install is a brand spanking new install.
On Tue, Oct 07, 2008 at 12:35:55AM -, [EMAIL PROTECTED] wrote:
> We've upgraded to 3.8.1 three days after I started getting familiar for the
> first with the old version (that means I don't know what the old version was).
>
> One of the features I really liked was the ability to bookmark a
On Tue, Oct 07, 2008 at 03:32:40PM +0100, Ian Docherty wrote:
> Hi
> I have installed RT 3.8.1 but when I upload an image file attachement
> and then click on the link in the ticket I get either the name of the
> file in the browser
>
> http://support.example.com/Ticket/Attachment/867456/5434
On Wed, Oct 08, 2008 at 11:42:45AM -0400, Todd Chapman wrote:
> Stefan,
>
> I have never seen that error. Are you running mod_perl or fastcgi?
That looks like the old problem we had with serialized records in the
session and fresh server processes that had never had the classes
loaded/initiali
On Wed, Oct 08, 2008 at 04:32:23PM +0100, Paul Broadwith wrote:
> If I click to Reply to a message in an RT Ticket and add either CC, BCC
> or both I get the following message immediately returned (obviously I
> change some names to protect the guilty - they are in uppercase):
You've misconfigu
gards,
>
> Paul Broadwith (MBCS)
> Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner
> Qualified
> for 2008
>
>
> Tel.: 01955 698203
> Windows Messenger: [EMAIL PROTECTED]
> Web: http://www.blueivy.co.uk
>
>
>
> -Original Message-
> F
On Thu 9.Oct'08 at 21:25:34 +0100, Alex Young wrote:
>Anyone managed to get Aspell working in FCK editor in RT?
>
Alex,
I believe you need to set up a bit more custom handling for FCK's
spelling system. We haven't pushed very hard at this -- as we've
worked with clients, we've found tha
On Tue 14.Oct'08 at 13:00:10 +0200, Richard Hartmann wrote:
> Hi all,
>
> I thought RT 3.8.x had email commands incorporated and does not need
> CommandByMail, any more. Yet, I can't see anything in the docs/wiki
> about it. I don't want to enable the plugin without checking if that is
> the ri
On Tue 7.Oct'08 at 20:01:52 -0400, David Anderson wrote:
>When I create a query and select to view a chart of it, I can select a
>drop down with a list of group by fields that allows me to organize my
>chart. Does anyone know how I would go about adding additional Group by
>option
On Sun 19.Oct'08 at 21:23:27 +0300, Jac Gubbels GUBBELS wrote:
>Hi,
>
>After having successfully implemented version 3.6.4 in our organization, I
>have started an attempt at updating the installation to 3.8.1. It seems to
>be successful, however I have one show stopping issue. W
On Wed 22.Oct'08 at 17:52:11 +0200, Rainer Duffner wrote:
> Hi,
>
> one thing that new users esp. seem to be missing is the possibility to
> display the name of the requestor on the screen where you compose the mail.
> Sometimes, our staff creates tickets on customer's behalf, sometimes not.
> So
On Tue 28.Oct'08 at 14:30:46 -0700, Hossein Rafighi wrote:
> Hi all,
>
> I upgraded our RT from 3.6.4 to 3.81. Can anyone on the list point me to
> a resource where I can read and understand how the new iCal feature
> works on 3.8.1?
There's a link on all ticket search results. You can sub
On Thu 30.Oct'08 at 7:55:56 -0400, Lars Kellogg-Stedman wrote:
> I don't know if this is of general interest or not...
>
> I found the patches at http://www.usit.uio.no/it/rt/modifications/
> that allow RT to associate email with tickets based on the References:
> and In-Reply-To: headers if t
On Mon 27.Oct'08 at 15:54:39 -0400, Andy Cobaugh wrote:
>
> Was there going to be a shipwright tarball for RT 3.8.1 ?
>
> I saw some mention of this a while back, but have only been able to find
> shipwright for 3.8.0.
Not yet, but when we have it, you should be able to get at it via
subvers
On Thu 30.Oct'08 at 16:43:41 -0200, Alex Moura wrote:
>Greetings,
>
>I just like to confirm if there is a limitation in the e-mail address
>field for an RT account, that does not allow it to have the dash character
>("-").
>
>When I tried to change an email address for an e
On Thu, Oct 30, 2008 at 09:46:26PM +0300, Ruslan Zakirov wrote:
> > Or something. Maybe the MailPlugins interface could be beefed up to
> > do more than authentication work? If this could add arbitrary
> > attributes to the message object ($message->add('rt-ticket-id', ...)),
> > that would be
> I think it's possible to pass MIMEObj next to $Subject into
> ParseTicketId function and override it in extension or wrap. I'm happy
> to apply such change for 3.8.2.
From an RT::Interface::Email::Plugin, you have $args{'Message'}, which
is the MIME::Entity RT will be working with.
You can rep
On Thu, Oct 30, 2008 at 03:54:49PM -0400, Jerrad Pierce wrote:
> Are you (Kevin, Jesse, other SSL iCal + google calendar users)
> certain that google is accessing your feed over SSL?
Yes.
> Does your NoAuth happen to also be available sans SSL?
No.
___
On Thu, Oct 30, 2008 at 08:30:16PM -0400, Lars Kellogg-Stedman wrote:
> > You can replace the MIME::Entity's subject with one containing a ticket
> > id you want to thread it into.
>
> I'd actually considered that, but one of the uses cases I was looking
> at would be a "stealth" RT -- for exam
On Fri 31.Oct'08 at 13:40:01 -0400, Lars Kellogg-Stedman wrote:
> > Yeah, it can be that easy as described by Lars, however you loose
> > notifications when you move txns around using this way.
>
> How hard would it be to add a "move to another ticket" option to each
> transaction? Maybe one t
On Thu, Oct 30, 2008 at 01:52:58PM -0400, Andrew Cobaugh wrote:
> On Thu, Oct 30, 2008 at 1:11 PM, Jesse Vincent <[EMAIL PROTECTED]> wrote:
> >
> > Not yet, but when we have it, you should be able to get at it via
> > subversion with:
> >
> > svn co http
On Fri, Oct 31, 2008 at 02:56:33PM -0400, Lars Kellogg-Stedman wrote:
> > So, make it "copy", and let the original copy be marked up as having
> > been moved, but not remove it.
>
> +1
Copy would be lovely. As would "clone this transaction to a new ticket"
>
> Because there's a different b
On Fri, Oct 31, 2008 at 03:03:34PM -0400, Lars Kellogg-Stedman wrote:
> > Copy would be lovely. As would "clone this transaction to a new ticket"
>
> So maybe in addition to "Reply" and "Comment", and "Forward" on each
> transaction, there would be a "Clone"? Should this be associated with
> a
On Fri 7.Nov'08 at 11:56:07 +0300, Woody - Wild Things wrote:
> Hi all,
>
> We use RT 3.8.1 (gentoo,apache2,mod perl) for use with our sales team
> for Safaris in Tanzania. We have extremely poor internet connectivity
> from Tanzania (no fibre yet) - our ISP has less transit B/W than most of
On Tue 11.Nov'08 at 11:27:31 +, [EMAIL PROTECTED] wrote:
>Hi all,
>Does anyone know if the global RT e-mail address should be listed as a
>check box under One-time Cc and Bcc when adding a comment or a reply in
>3.8.1?
>
It should not. could you open a ticket so we get it f
On Tue 18.Nov'08 at 19:12:36 +, Dominic Hargreaves wrote:
> Hi,
>
> I've noticed that unless Gnupg is disabled, the speedycgi handler
> terminates after 1 (or sometimes more) requests. When it does, the
> client gets a 500 response back. This is using my experimental Debian
> packages on De
On Wed 19.Nov'08 at 10:10:25 +0100, Sven Sternberger wrote:
> Hello!
>
> I our organisation we start to use X.509 certificates
> to sign emails.
> The MUA produces mime multi-part mails with the content type
> "multipart/signed".
> These mails have 2 parts. The first one is the
> plain/text mes
On Tue 18.Nov'08 at 23:45:50 +, Dominic Hargreaves wrote:
> On Tue, Nov 18, 2008 at 02:46:52PM -0500, Jesse Vincent wrote:
>
> > I...didn't know anyone was still using SpeedyCGI with RT. I haven't been
> > able to get it to work at all in years. What hap
On Fri 21.Nov'08 at 11:54:11 -0800, Paul Hirose wrote:
> I'm trying to get recursive group rights, and I'm missing something :)
>
> RT-3.8.1, mostly default settings for now.
> I create Queue: queue1, and Group: groupa. I also create Group: groupb.
> I make User: alice and put that person in
On Tue 25.Nov'08 at 14:33:08 -0600, Karl Boyken wrote:
> When a backslash is appended to the url for our RT 3.6.7 site (running
> with Perl 5.10.0), RT tosses a system error, which exposes information
> about where we've installed Perl and RT and their versions. Is this
> fixed in 3.8.X?
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