Is what easy to do?
Dirk.
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Ahmed
HassanSent: Wednesday, December 31, 2003 12:25 PMTo:
[EMAIL PROTECTED]Subject: RE: [SA-list]
TrackIT
Is it something that can easily be done? We use HEAT Alert (by Goldmine)
and will be
Is it something that can easily be done? We use HEAT Alert (by Goldmine) and will be interested in getting automated.
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I use Track-IT! 5.0 Standard in my office. I didn't set it up, but from
what I can tell it comes with a small program called Track-IT Receive which
will monitor a MAPI mailbox for incoming mail at given intervals. When it
detects new mail, it will create a new work order and assign the work orde
It has been done with other helpdesk software (Remedy).
I suppose that just as with Remedy there is just a specific mailformat
needed? If so then I'm pretty sure that we're able to do this.
Dirk.
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From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
Of Kyle Sm
