Re: [sipx-users] issue with calls on hold with Polycom 335

I recall this being an issue in the past few months that was discussed. You might want to search the forum or email archive for this subject. I use 3.1.3c split, and 3.2.4b split successfully with the 335 and 550 phones today. I've not had this use reported. Just tried on my system -- p

Re: [sipx-users] issue with calls on hold with Polycom 335

I have been having this same issue for weeks with sipxecs 4.4 and Polycom 330, 335, 560 and 670's. I have been working with polycom on the issue as it might be a polycom issue. What polycom is saying this the the phones are not sending the ACK after the MOH thus breaking the whole chain. I h

Re: [sipx-users] sipXecs 4.4.0 Officially Released

Hmm, I don't have that option in the System drop down. Under "System" I have: Servers, Branches, Domain, Dial Plans, Internet Calling, Permissions Import/Export, LDAP/AD, Backup, Restore, Localization, Certificates, Date and Time, and Logging Levels. But no Software Updates. Yeah, I realize I can d

Re: [sipx-users] issue with calls on hold with Polycom 335

I will double check tomorrow but I am 99% sure the firmware version is 2.3.1 Paul From: sipx-users-boun...@list.sipfoundry.org [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Tony Graziano Sent: Wednesday, April 20, 2011 5:44 PM To: Discussion list for users of sipXecs software Su

Re: [sipx-users] Open ACD (Call Center) - not showing all the tabs?

On Wed, Apr 20, 2011 at 7:22 PM, Nathaniel Watkins wrote: > I thought those screen shots were from sipXecs…now I realize those are > openACD screens J However, all is not lost. You can safely edit queues, recipes, etc. on the admin interface on port that comes with OpenACD. Do not however e

[sipx-users] OpenACD - Domain Name

I was under the impression that (at least a few releases ago) that you were supposed to use just the domain name (your SRV records) for the System-> Domain entry (i.e. xyz.com not abc.xyz.com) Will OpenACD work if you don't have the fqdn in there (the Domain Name)- can it just be changed (I tho

Re: [sipx-users] Open ACD (Call Center) - not showing all the tabs?

I thought those screen shots were from sipXecs...now I realize those are openACD screens :) From: sipx-users-boun...@list.sipfoundry.org [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of George Niculae Sent: Wednesday, April 20, 2011 7:09 PM To: Discussion list for users of sipXecs so

Re: [sipx-users] Open ACD (Call Center) - not showing all the tabs?

On Thu, Apr 21, 2011 at 1:55 AM, Nathaniel Watkins < nwatk...@garrettcounty.org> wrote: > Shouldn’t I have a queue tab? Am I missing something? > > > Not in 4.4: http://wiki.sipfoundry.org/display/sipXecs/OpenACD+Setup 4.6 integration is far much better: http://wiki.sipfoundry.org/display/sipX

[sipx-users] Open ACD (Call Center) - not showing all the tabs?

Shouldn't I have a queue tab? Am I missing something? [cid:image001.png@01CBFF8C.7F4231E0] Nathaniel Watkins IT Director Garrett County Government 203 South 4th Street, Room 210 Oakland, MD 21550 Telephone: 301-334-5001 Fax: 301-334-5021 E-mail: nwatk...@garrettcounty.org

Re: [sipx-users] List of Issues - Random Crashing - Exchange Integration

Chris, Yes we are running 2010 SP1. And it works on my dev box.. I am going to upgrade my test HA cluster here this week and test more. Kyle On Tue, Apr 19, 2011 at 6:12 PM, Chris Rawlings wrote: > i did have it on the intranet subnet > > i'll have to do the xml's later > > Kyle are you using

Re: [sipx-users] issue with calls on hold with Polycom 335

Also if those phones had been used some were else they should be reset back to factory defaults with the local configure also reset. On Apr 20, 2011 5:13 PM, "Matthew Kitchin (public/usenet)" < mkitchin.pub...@gmail.com> wrote: > What codecs (and order of preference) are you using? > What version o

Re: [sipx-users] issue with calls on hold with Polycom 335

What is the firmware version on the polycom phone? On Apr 20, 2011 5:13 PM, "Matthew Kitchin (public/usenet)" < mkitchin.pub...@gmail.com> wrote: > What codecs (and order of preference) are you using? > What version of Sipx? > > On 4/20/2011 4:02 PM, Paul Stulac wrote: >> >> I am currently testing

Re: [sipx-users] sipXecs 4.4.0 Officially Released

On Wed, Apr 20, 2011 at 11:05 PM, Burleigh, Matt < matt.burle...@eiisolutions.net> wrote: > Understood, but where in the GUI is the upgrade option? Will it appear > after updated runs at 4am tomorrow? > In GUI you can find it under System/Software Updates. There is a button there: check for update

Re: [sipx-users] issue with calls on hold with Polycom 335

What codecs (and order of preference) are you using? What version of Sipx? On 4/20/2011 4:02 PM, Paul Stulac wrote: I am currently testing sipx with just three phones, 1 polycom soundpoint IP 335 and 2 Bria softphones. With the polycom every time I put a call on hold and press the resume so

[sipx-users] issue with calls on hold with Polycom 335

I am currently testing sipx with just three phones, 1 polycom soundpoint IP 335 and 2 Bria softphones. With the polycom every time I put a call on hold and press the resume softkey I can't get connected back to the call; the phone display says "connecting" and I have to disconnect the call

Re: [sipx-users] sipXecs 4.4.0 Officially Released

Understood, but where in the GUI is the upgrade option? Will it appear after updated runs at 4am tomorrow? Sent from my iPhone On Apr 20, 2011, at 3:57 PM, "Tony Graziano" wrote: > (if it matters, I never update via the gui, as error and other > messages are not piped to it) > > Since the up

Re: [sipx-users] sipXecs 4.4.0 Officially Released

(if it matters, I never update via the gui, as error and other messages are not piped to it) Since the update was only fresh as of 2.5 hours ago, the yum updatesd will catch it when it refreshes... you can alternately use the cli yum update On Wed, Apr 20, 2011 at 3:38 PM, Burleigh, Matt wrote

Re: [sipx-users] sipXecs 4.4.0 Officially Released

I'm running "sipXecs(4.4.0- 2011-04-02EDT00:02:22 domU-12-31-39-0E-DD-81)". How do I upgrade via the administrative interface? I don't see anything in the GUI that indicates I can upgrade, I must be missing it. -Original Message- From: sipx-users-boun...@list.sipfoundry.org [mailto:sipx-us

Re: [sipx-users] sipXecs 4.4.0 Officially Released

I'm awfully lonely on the torrent :) It seems the only peer is Amazon S3 On 4/20/2011 2:08 PM, Josh M. Patten wrote: > Yy. I'm really glad to hear that there will be more releases for > bugfixes in much shorter intervals. In the past it was frustrating to have to > wait 6 months for

Re: [sipx-users] sipXecs 4.4.0 Officially Released

Yy. I'm really glad to hear that there will be more releases for bugfixes in much shorter intervals. In the past it was frustrating to have to wait 6 months for a simple fix to come down the line :-) For those that don't know, last year the release goal for 4.4 was something like Octobe

Re: [sipx-users] dial plans for e.164 without sbc?

On 4/20/11 11:24 AM, Michael Scheidell wrote: looks like (almost random) decisions on the sipx 4.2.0 dial plans on how it matches 'near match' plans. It is not like you can 'stack' dial plans in priority order. Looking to (better) implement E.164 dial translations on sipx 4.2.0 without an SB

Re: [sipx-users] sipXecs 4.4.0 Officially Released

On 4/20/2011 1:17 PM, Douglas Hubler wrote: > Finally! Thanks to everyone for making this happen > Congratulations to all that worked on it! >http://download.sipfoundry.org/pub/sipXecs/ > > Instructions >http://wiki.sipfoundry.org/display/sipXecs/Upgrade+to+Latest+Stable+Version > > Going

Re: [sipx-users] Basic OpenACD questions on 4.4

On Wed, Apr 20, 2011 at 1:17 PM, Jim Canfield wrote: > Even with those issues fixed,  still cannot to a RING_TEST.  Looking > at the log, this line seems very strange to me: > > Test',origination_caller_id_number=000,hangup_after_bridge=true,origination_uuid=4b816a80-ddd6-43d3-b7cb-02c4b633c5

Re: [sipx-users] Basic OpenACD questions on 4.4

On Wed, Apr 20, 2011 at 12:04 PM, Jim Canfield wrote: > On Wed, Apr 20, 2011 at 10:50 AM, Laurentiu Ceausescu > wrote: > >> Did you enable the FreeSWITCH module using openACD interface? >> (please see http://wiki.sipfoundry.org/display/sipXecs/OpenACD+Setup >> 'OpenACD to FreeSWITCH SIP communica

[sipx-users] sipXecs 4.4.0 Officially Released

Finally! Thanks to everyone for making this happen http://download.sipfoundry.org/pub/sipXecs/ Instructions http://wiki.sipfoundry.org/display/sipXecs/Upgrade+to+Latest+Stable+Version Going forward, there will be updates to this build for bug fixes as they are fixed. I will publish a chang

Re: [sipx-users] Openfire sip plugin

On 20.4.2011. 15:26, Douglas Hubler wrote: > On Wed, Apr 20, 2011 at 7:59 AM, Tony Graziano > wrote: >> to what end? openfire sip plugin will register, but it cannot transfer >> calls or make insternal calls either (does not support refer) > Good question, Darth, what is your desired goal? >

Re: [sipx-users] Basic OpenACD questions on 4.4

On Wed, Apr 20, 2011 at 10:50 AM, Laurentiu Ceausescu wrote: > Did you enable the FreeSWITCH module using openACD interface? > (please see http://wiki.sipfoundry.org/display/sipXecs/OpenACD+Setup > 'OpenACD to FreeSWITCH SIP communication' paragraph) > What is the value for C Node and Dial String

Re: [sipx-users] Single number Reach

I would like it to go to my sipx voicemail ext 2201 is my bria phone alias is 4164794291, the last CF is 82201. The call is forwarded to the cell number but the called party never goes to voicemail , the call stays connected to the system however. From: Todd Hodgen [mailto:thod...@fro

[sipx-users] Fault? in sipxproxy causing phantom calls

We have seen the following situation for an outbound call to SIP trunk on sipx 4.2.0. It was hard to reproduce, but by putting a 2 second delay in sipxBridge during DNS lookup, it is 100% reproducible. sipxProxy sends INVITE to sipxBridge over TCP sipxBridge does a DNS lookup which hangs t

Re: [sipx-users] Basic OpenACD questions on 4.4

On Wed, Apr 20, 2011 at 5:35 PM, Jim Canfield wrote: > On Wed, Apr 20, 2011 at 8:34 AM, Douglas Hubler wrote: > > > > - Can you elaborate with more technical details on "cannot answer". > > - Can you review logs for errors. > > /var/log/sipxpbx/openacd/*.log > > /var/log/sipxpbx/freeswitch.log

Re: [sipx-users] dial plans for e.164 without sbc?

On 4/20/11 11:24 AM, Michael Scheidell wrote: looks like (almost random) decisions on the sipx 4.2.0 dial plans on how it matches 'near match' plans. It is not like you can 'stack' dial plans in priority order. it looks like its more of a 'best match first' type of thing. (so you would need t

[sipx-users] dial plans for e.164 without sbc?

looks like (almost random) decisions on the sipx 4.2.0 dial plans on how it matches 'near match' plans. It is not like you can 'stack' dial plans in priority order. it looks like its more of a 'best match first' type of thing. (so you would need to know the internals before you can actually pr

Re: [sipx-users] Prepending area code for local dialing?

On Wed, Apr 20, 2011 at 7:57 AM, Tony Graziano wrote: > create a custom dial rule, .. > > prefix is blank, and "7" digits > > required permissions "local calling" > > dial "xxx" (replace xxx with your desired area code -- and append -- > matched suffice > > choose your gateway. > > this would send

Re: [sipx-users] Basic OpenACD questions on 4.4

On Wed, Apr 20, 2011 at 8:34 AM, Douglas Hubler wrote: > > - Can you elaborate with more technical details on "cannot answer". > - Can you review logs for errors. >  /var/log/sipxpbx/openacd/*.log >  /var/log/sipxpbx/freeswitch.log > - Once you log into agent console on port 5050, try a ring test.

Re: [sipx-users] Basic OpenACD questions on 4.4

On Tue, Apr 19, 2011 at 4:37 PM, Jim Canfield wrote: > Still not sure how the endpoint settings should be setup though, when > I go "available" my phone rings, but i cannot answer, it just gets > stuck in limboland.  After it's stuck, I see the agent in queue with > timer running even after the ca

Re: [sipx-users] Openfire sip plugin

On Wed, Apr 20, 2011 at 7:59 AM, Tony Graziano wrote: > to what end? openfire sip plugin will register, but it cannot transfer > calls or make insternal calls either (does not support refer) Good question, Darth, what is your desired goal? > On Wed, Apr 20, 2011 at 7:44 AM, Darth Zejdr wro

Re: [sipx-users] Openfire sip plugin

to what end? openfire sip plugin will register, but it cannot transfer calls or make insternal calls either (does not support refer) On Wed, Apr 20, 2011 at 7:44 AM, Darth Zejdr wrote: > Hi > > I'm trying to get openfire sip plugin running on sipx server. The > Problem is, i can't fins plugin

Re: [sipx-users] Prepending area code for local dialing?

create a custom dial rule, .. prefix is blank, and "7" digits required permissions "local calling" dial "xxx" (replace xxx with your desired area code -- and append -- matched suffice choose your gateway. this would send "10 digits", alternately you can replace xxx with 1xxx or +1xxx or 91xxx

[sipx-users] Openfire sip plugin

Hi I'm trying to get openfire sip plugin running on sipx server. The Problem is, i can't fins plugin version 1.0.5, and 1.0.6 works only with openfire 3.7.0. Has anyone tried updating openfire to 3.7.0 and does it work? Also if someone has sip.jar 1.0.5 version, could you mail it to me? __

Re: [sipx-users] Prepending area code for local dialing?

On Wed, Apr 20, 2011 at 1:11 AM, Tony Graziano wrote: > > create a custom rule to add the proper prefix to any 7 digit number > (i.e. prepend with your desired area code, etc.). > > i typically create internal dial plans that dont require dialing 9 > either, but thats me... > > i also typically su

Re: [sipx-users] Basic OpenACD questions on 4.4

Not to derail / hijac but Douglas didn't suggest to make the user a superadmin level within sipXecs... On Tue, Apr 19, 2011 at 3:37 PM, Michael Scheidell < michael.scheid...@secnap.com> wrote: > On 4/19/11 3:20 PM, Douglas Hubler wrote: > > If you make someone a supervisor, login to interface

Re: [sipx-users] Cisco SPA 5xx auto-provisioning

If you are evaluating the system I'd pick a more compatible phone to give the system a fair shake. Mike On Tue, Apr 19, 2011 at 4:21 PM, George Niculae wrote: > On Tue, Apr 19, 2011 at 11:15 PM, Tom Frey wrote: > > Hi, > > > > I started testing sipXecs for my office but noticed there does not

Re: [sipx-users] List of Issues - Random Crashing - Exchange Integration

We've been running on 4.3.2 and now 4.4 for at least 5 months dog-fooding the code and have not had any random crashing of the system. 20 to 30 users running in a XenServer virtual (not recommended, we need it for snapshotting) Mike On Tue, Apr 19, 2011 at 8:00 AM, Chris Rawlings wrote: > are y

Re: [sipx-users] Caller-ID

The only way I know how to do this would be to make their DID be their userid and then add their extension as an alias. Mike On Tue, Apr 19, 2011 at 2:59 PM, Kyle Haefner wrote: > Hi All, > > Using the caller-Id field one can mask the caller-Id for external > calls. Is there a way to do this fo

Re: [sipx-users] Parking Lot with BLF

On Tue, 2011-04-19 at 20:15 -0400, Chris Rawlings wrote: > i am looking into how to do Parking with BLF on either Yealink or > Polycom phones... basically what i need is the ability to press a BLF > button... that button parks the call in a predetermined location.. the > light lights up red on ALL