Many thanks for the quick reply. :)
I am using 4.4, actually. Is there any reason NOT to upgrade?
Regards,
Aaron
On Tue, Oct 2, 2012 at 3:38 PM, Gerald Drouillard
gerryl...@drouillard.cawrote:
On 10/2/2012 3:04 PM, Aaron Carlson wrote:
Hi folks,
I'm hoping someone might have a minute to
On 10/3/2012 11:49 AM, Aaron Carlson wrote:
Many thanks for the quick reply. :)
I am using 4.4, actually. Is there any reason NOT to upgrade?
Reliability and stability may be an issue at the moment. I have not had
a chance to look at the old and new ACD in 4.6 yet.
--
Regards
Just noticed it was still development, thanks. I'll try a couple of
different tacks and see what I can kludge together.
Many thanks again!
On Wed, Oct 3, 2012 at 11:59 AM, Gerald Drouillard
gerryl...@drouillard.cawrote:
On 10/3/2012 11:49 AM, Aaron Carlson wrote:
Many thanks for the quick
Hi folks,
I'm hoping someone might have a minute to explain some call weighting
scenarios to me.
I'm trying to set up the following situation :
I have an ACD queue with 9 agents in it, plus a manager who should only get
a call if all agents are busy.
I'm not certain what hapens if I set it up
On 10/2/2012 3:04 PM, Aaron Carlson wrote:
Hi folks,
I'm hoping someone might have a minute to explain some call weighting
scenarios to me.
I'm trying to set up the following situation :
I have an ACD queue with 9 agents in it, plus a manager who should
only get a call if all agents are
