[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

** Changed in: canonical-devices-system-image Status: Fix Committed => Fix Released -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to system-image in Ubuntu. https://bugs.launchpad.net/bugs/1508081 Title: Fails to

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

I did not recieve the OTA-9 update since the date of release, and OTA-10 has not arrived on my BQ E4.5 yet, will I ever get another update for my phone? -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to system-image in Ubuntu.

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

** Changed in: ubuntu-system-settings (Ubuntu) Status: In Progress => Fix Released -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to system-image in Ubuntu. https://bugs.launchpad.net/bugs/1508081 Title: Fails to

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

** Changed in: canonical-devices-system-image Status: In Progress => Fix Committed -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to system-image in Ubuntu. https://bugs.launchpad.net/bugs/1508081 Title: Fails to

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

** Changed in: ubuntu-system-image Status: Fix Committed => Fix Released ** Changed in: system-image (Ubuntu) Status: Fix Committed => Fix Released -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to system-image

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

** Branch linked: lp:~ci-train-bot/ubuntu-system-image/system-image- ubuntu-xenial-landing-023 -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to system-image in Ubuntu. https://bugs.launchpad.net/bugs/1508081 Title: Fails to

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

** Branch linked: lp:~barry/ubuntu-system-image/citrain31 -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to system-image in Ubuntu. https://bugs.launchpad.net/bugs/1508081 Title: Fails to receive OTA updates Status in

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

** Changed in: ubuntu-system-image Status: In Progress => Fix Committed ** Changed in: system-image (Ubuntu) Status: Confirmed => Fix Committed -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to system-image in

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

I guess I can't link a git branch to an LP bug yet, so: https://code.launchpad.net/~ubuntu-system-image/ubuntu-system-image/+git /ubuntu-system-image/+merge/287220 -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to system-image

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

I think I have the D-Bus side working now. I want to add the cli switch and then I'll prep a PPA package for you to test to make sure it's actually doing what you want. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to

Re: [Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

On Feb 22, 2016, at 08:15 AM, Victor gonzalez wrote: >Please find attached the output of $ SYSTEMIMAGE_PYCURL=1 system-image- >cli -v done by the user. Notice that the device is trying to update to daily/krillin and that the log file indicates it's not a valid channel, which seems to be backed

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

Hi @barry, Please find attached the output of $ SYSTEMIMAGE_PYCURL=1 system-image- cli -v done by the user. ** Attachment added: "12742282_507396856109622_3989795796331259346_n.jpg"

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

@victor-gonalez-0: It's always going to be helpful to include -v when running system-image-cli since that captures the log output to the console. From the method 2.jpg, you can see that UDM is not doing what it's told to do. IIRC, there's an open bug (I can't find it right now) on this issue in

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

Hi all, I've got 2 customers with this bug trying to update to OTA-9, I provided them the steps in #18 and the commands with system-image-cli, the results were: Customer 1: received the OTA-9 after steps in #18. Customer 2: didn't get the OTA-9 after trying #18 steps and system- image-cli

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

Any system update that is not currently downloading, downloaded, or failed should *already* be showing a “Download” button. That is true whether it would download automatically next time you are on Wi-Fi or not. That button already

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

I'm having a difficult time figuring out a good test for ForceAllowGSMDownload(). I already have DownloadStarted() working and tested, but the former is giving me some pause. Is it possible to set UDM into a mode where it thinks it's only on GSM? What I think I'd like to do is invoke UDM in this

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

One other thing to remember: we probably want a cli switch to also override allowGSM, though there we won't need to set that on an existing group download since si-cli blocks while a download is happening. -- You received this bug notification because you are a member of Ubuntu Touch seeded

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

I'm going to call the signal DownloadStarted. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to system-image in Ubuntu. https://bugs.launchpad.net/bugs/1508081 Title: Fails to receive OTA updates Status in Canonical System

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

** Changed in: ubuntu-system-settings (Ubuntu) Assignee: (unassigned) => Ken VanDine (ken-vandine) ** Changed in: ubuntu-system-settings (Ubuntu) Status: New => In Progress ** Changed in: ubuntu-system-settings (Ubuntu) Importance: Undecided => High ** Changed in: system-image

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

** Changed in: ubuntu-system-image Status: New => In Progress ** Changed in: ubuntu-system-image Importance: Undecided => High ** Changed in: ubuntu-system-image Assignee: (unassigned) => Barry Warsaw (barry) ** Changed in: ubuntu-system-image Milestone: None => 3.1 -- You

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: system-image (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to system-image in Ubuntu.

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

** Tags added: client -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to system-image in Ubuntu. https://bugs.launchpad.net/bugs/1508081 Title: Fails to receive OTA updates Status in Canonical System Image: In Progress

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

Summarizing plan: system-image-dbus adds a "force" (or some other name) method to the update which would set allowOverGsm to true system-image-dbus should proxy the started signal from udm system-settings will display "Download now" button if the started signal hasn't been received, which will

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

** Branch linked: lp:~ken-vandine/ubuntu-system-settings/force_download -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to system-image in Ubuntu. https://bugs.launchpad.net/bugs/1508081 Title: Fails to receive OTA updates

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

@jtd have you gotten the update yet? If not, lets give this a try: * Go into system-settings->Updates and at the bottom change auto download to "Never" * Enable flight mode * Enable wifi and make sure you are connected to a wifi network * Swipe away system-settings to ensure it quits then

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

So, for the si dbus client we'll: * Add a Started() signal which just proxies through from UDM. * Add a ForceAllowGSMDownload() method (no argument), which when called will forward to UDM's current group download's allowGSMDownload(True). If there is no download in progress, it will no-op. It

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

That's perfect, thanks! -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to system-image in Ubuntu. https://bugs.launchpad.net/bugs/1508081 Title: Fails to receive OTA updates Status in Canonical System Image: In Progress

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

** Also affects: ubuntu-system-image Importance: Undecided Status: New -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to ubuntu-download-manager in Ubuntu. https://bugs.launchpad.net/bugs/1508081 Title: Fails to

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

Currently when set to wifi only system-image-dbus creates a download with the "allowOverGSM" property set to false, which then sits in the queue until the user gets a wifi connection, and appears to report to system settings that the download has started (despite it actually just being queued).

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

I am experiencing this issue with my pristine BQ E4.5 device. Here is the output of ubuntu-download-manager.ERROR located in /var/log/ubuntu- download-manager Log file created at: 2016/01/12 14:47:54 Running on machine: ubuntu-phablet Log line format: [IWEF]mmdd hh:mm:ss.uu threadid

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

When looking at http://paste.ubuntu.com/14689175/ (ubuntu-download- manager.INFO log file), I0128 20:44:51.668818 4255 network_session.cpp:68] Connection type gsm <-- it thinks its on GSM Elleo: iirc it won't do automatic downloads of updates in GSM mode, unless you've set it to allow that in

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

** Changed in: canonical-devices-system-image Milestone: ww02-2016 => ww08-2016 -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to ubuntu-download-manager in Ubuntu. https://bugs.launchpad.net/bugs/1508081 Title: Fails to

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

** Changed in: canonical-devices-system-image Status: Confirmed => In Progress ** Changed in: ubuntu-download-manager (Ubuntu) Status: Confirmed => In Progress -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

may be dupe of bug #1419803 ** Tags added: updates -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to ubuntu-download-manager in Ubuntu. https://bugs.launchpad.net/bugs/1508081 Title: Fails to receive OTA updates Status in

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

It'd be useful if we could get the full system ubuntu-download-manager log next time this happens from /var/log/ubuntu-download-manager/ (not the user log from .cache/ubuntu-download-manager). In attempting to reproduce this I was able to on one occasion get the system into a state where download

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

It happened this morning on arale. Download failed with a time out while other devices downloaded the update successfully at the same time and logs from my router do not show any networking issue >From system-image/client.log [systemimage] Dec 01 05:00:11 2015 (10657)

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

** Changed in: canonical-devices-system-image Milestone: backlog => ww02-2016 ** Changed in: ubuntu-download-manager (Ubuntu) Assignee: (unassigned) => Michael Sheldon (michael-sheldon) ** Changed in: ubuntu-download-manager (Ubuntu) Importance: Undecided => High -- You received

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

Seeing a similar symptom trying to install a large app (file manager) from the store, the download starts fast, slows down then times out. At the same time the browser is responsive, pings, etc. This was on a reasonably fast 3G connection. Switching to a slightly faster wifi connection (only 4G)

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates [mako]

This is happening today on an MX4 running 174, Update to 177 is not available phablet@ubuntu-phablet:~$ system-image-cli -nv [systemimage] Nov 24 15:20:06 2015 (13472) Looking for blacklist: https://system-image.ubuntu.com/gpg/blacklist.tar.xz [systemimage] Nov 24 15:20:06 2015 (13472)

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates [mako]

I killed u-d-m, tried the commend again and it did not work. Once again a reboot cleared it Adding a download manager task here. ** Summary changed: - Fails to receive OTA updates [mako] + Fails to receive OTA updates -- You received this bug notification because you are a member of Ubuntu

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates

If the log file (or system-image-cli -vv) ends with "Running group download reactor" it basically means that s-i has told udm to download a bunch of files, and it's waiting for the D-Bus signals indicating successful completion or failure. Since we're not seeing either of those, s-i will just sit

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates [mako]

phablet@ubuntu-phablet:~$ cat .cache/ubuntu-system-settings/software_updates_helper.log 2015-11-11T00:09:34DEBUG [4e87] Starting. 2015-11-11T00:09:34DEBUG [4e87] Broadcast; forking. 2015-11-11T00:09:34DEBUG [4e87] Done. 2015-11-11T00:09:34DEBUG [4e8d] Forked. 2015-11-11T00:09:35

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates [mako]

After a reboot it found it [systemimage] Nov 11 08:13:26 2015 (2960) SystemImage dbus main loop starting [ubuntu-touch/rc-proposed/ubuntu-pd/mako] [systemimage] Nov 11 08:13:27 2015 (2960) Mediator created [systemimage] Nov 11 08:15:01 2015 (2960) CheckForUpdate(): checking lock test and

[Touch-packages] [Bug 1508081] Re: Fails to receive OTA updates [mako]

from the client.log during a check from system settings [systemimage] Nov 11 08:09:49 2015 (32286) SystemImage dbus main loop starting [ubuntu-touch/rc-proposed/ubuntu-pd/mako] [systemimage] Nov 11 08:09:49 2015 (32286) Mediator created [systemimage] Nov 11 08:09:49 2015 (32286)