Gary Oberbrunner wrote:
Bas van der Vlies wrote:
Yes there is a convention. When i ticket is inserted it gets a
tickets id, eg #4
This number is inserted in the description field of ticket. This is
the same as the subject line
for emails (notifications). If you hit reply and
On Friday 27 October 2006 11:51, Bas van der Vlies wrote:
If you hit reply and update_ticket is set and #4 is not removed from the
subject line it will try to update the ticket.
Is there a way to get it to trim what it inserts into the ticket? At work we
have folks who insist on top-posting
Bas van der Vlies wrote:
- Fixed an error in Ticket Update. When ticket
does not exists, proceed as if it is a new ticket
I may be interested in this plugin, but I don't see in the documentation how
emails are mapped to existing tickets, and what fields in the email are
On Fri, Oct 27, 2006 at 11:04:24AM -0400, Gary Oberbrunner wrote:
Bas van der Vlies wrote:
- Fixed an error in Ticket Update. When ticket
does not exists, proceed as if it is a new ticket
I may be interested in this plugin, but I don't see in the documentation how
Bas van der Vlies wrote:
Yes there is a convention. When i ticket is inserted it gets a
tickets id, eg #4
This number is inserted in the description field of ticket. This is
the same as the subject line
for emails (notifications). If you hit reply and update_ticket is set
and #4 is
