The GWT community was pretty responsive to inquiries and that made it a lot
more appealing IMO. Email lists in general are a gamble and a haven for self
promotion and the old diagnose a problem and offer a solution marketeers. I
offered some pretty detailed research to some chiq that claimed to
On Jan 12, 12:27 am, Tim Haines tmhai...@gmail.com wrote:
Twitter's been trying to hire new support staff for quite a while now.
You'll probably remember Doug's email. From what I can determine, they've
had no luck finding people, because it's still the engineers answering
questions in here.
Twitter support in the past has been great. That is why it was such a
shock and disappointment to get that absolutely worthless canned reply
to my request. And it wasn't an automated reply from the Zendesk
system. The reply was manually sent many hours later.
It was clearly from someone who knows
Dewald,
I appreciate that the response email was probably not helpful to you, but
there are reasons that the new zendesk-based system are greatly beneficial
to the community. Surely we can tailor some of the responses so they are
more specific to your inquiry (and we will do that), but it's
Ryan,
Next time something like that happens, I will count to 10 before
clicking the Send button. You may have noticed in the past that
diplomacy is not an attribute that I will prominently feature on my
resume, especially not when I am mad.
However, that still leaves us with the original issue.
On 1/12/2010 9:45 AM, Ryan Sarver wrote:
Dewald,
I appreciate that the response email was probably not helpful to you,
but there are reasons that the new zendesk-based system are greatly
beneficial to the community. Surely we can tailor some of the
responses so they are more specific to your
If this is the level of support we can now expect from the Platform
Team, we can just as well devour our stash of refrigerated salami
sandwiches in one sitting and start coding for MySpace, LinkedIn and
Jaiku instead.
I am still marginally hopeful that this was just a major beaurocratic
fuckup.
Some support requests contain confidential information that cannot be
asked in a public forum like this.
On Jan 12, 1:42 am, Cameron Kaiser spec...@floodgap.com wrote:
Have you tried posting the question here?
I'm sure Dewald has thought of that.
--
I've found Twitter's support of freelance developers to be *way* above
average. Compared to Apple, Microsoft, or even Google, Twitter is a
joy to work with. There's a sense of community here that I rarely see
outside of pure open source projects like PostgreSQL, Perl, Ruby and
Linux.
It is a big misnomer to label everyone as developers let alone as
freelance. A good number of us actually run very serious businesses
with substantial revenues.
On Jan 12, 2:21 am, M. Edward (Ed) Borasky zzn...@gmail.com wrote:
I've found Twitter's support of freelance developers to be *way*
I like the community too, that is why when I received my canned ticket
response I shrugged it off.
:
It is a big misnomer to label everyone as developers let alone as
freelance. A good number of us actually run very serious businesses
with substantial revenues.
Either way, support is support
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