Tony:
Just a couple of comments to follow up your excellent points. :-)
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Gravagno
Sent: Friday, July 07, 2006 2:05 PM
To: u2-users@listserver.u2ug.org
Subject: RE: [U2] UV - tech support
TG:
IBM
The U2UG has been pursuing this. The IBM U2 division has tried to come up
with a compromise; the details of this appeared in the IBM newsletter at the
end of last year which I have attached at the end of this email. You can
contact your VAR to organize for an IBM number that gives you access to
, 2006 20:02
To: u2-users@listserver.u2ug.org
Subject: RE: [U2] UV - tech support
Gerry wrote:
Hi Tony ,
I will probably regret this post - I never seem to get past one or 2
before the jumping down of throats begins ;-)
I pretty much regret all of mine these days, and I'm sure others do too.
:^D
soapbox
This whole access think of IBM's is a big pile of crap.
You would think getting end CLIENTS access to what they NEED would be a
simple process - one that even the likes of Microsoft does better than
IBM is doing.
At least under the Informix flag we could get to the damn documents...
Service experience, please
send an e-mail to my manager, Nikhil Ramachandran, at [EMAIL PROTECTED]
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Marc Harbeson
Sent: Friday, July 07, 2006 11:09 AM
To: u2-users@listserver.u2ug.org
Subject: RE: [U2] UV - tech
Perhaps you should ask IBM instead of the the U2 users mailing list
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Jerry Banker
Sent: Friday, July 07, 2006 8:28 AM
To: u2-users@listserver.u2ug.org
Subject: [U2] UV - tech support
Why does IBM send me
IMO IBM is pretty messed up in this regard.
I recently ran into the same situation where we are no longer allowed to
access IBM directly and had to go through a VAR. They eventually agreed
to set us up an account so that we could at least perform searches on
the IBM web site. After that was
Hi Jerry,
I have moaned about this for ages. The best bit was when I clicked on the
forgotten your password option.
It asked me to send an email quoting my user name and password so that they
could reply.
Stunning
Martin Phillips
Ladybridge Systems
17b Coldstream Lane, Hardingstone,
Jerry:
I feel your pain! For many, IBM support is non-existent, in spite of
paying for it; i.e. difficult to access, non-verbal (no phone calls please),
and excruciating to document. :-(
But then, I don't get any alerts and am restricted to U2Connect. :-)
Bill
-Original Message-
I agree -- I am a consultant who usually works with a VAR -- Originally I
had hell to go through to get to who I need and get what I needed as an
adjunct to the VAR. My setup of being an 'extension' of the VAR was a
problem of 'None of the Boxes applies'. We worked through the issue - I
finally
I'm sorry, will IBM answer your call if your not paying monthly maint?
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of George Gallen
Sent: Friday, July 07, 2006 11:32 AM
To: u2-users@listserver.u2ug.org
Subject: RE: [U2] UV - tech support
I beg to differ
standard anywhere without a support
contract.
Gerry
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of George Gallen
Sent: July 7, 2006 11:32
To: u2-users@listserver.u2ug.org
Subject: RE: [U2] UV - tech support
I beg to differ.Below is an email I received from
That is true, with fairly good examples and step by step's when
needed.
George
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of gerry-u2ug
Sent: Friday, July 07, 2006 1:08 PM
To: u2-users@listserver.u2ug.org
Subject: RE: [U2] UV - tech support
Pretty
A few notes:
The problem with IBm is that IBM isn't IBM. It is a series of
IBM-lets with separate management, budgets, constraints and objectives.
The IBMers on this list won't likely take up this challenge because it
is out of their jurisdiction. The only people who could address this are
More to the question ... What VARS are *against* the opening of this data
(and why). The largest VARs will override the opinions of everyone else --
*reality alert!* This is NOT a democracy!
If we can find why the largest VARs prefer the current setup, perhaps we can
find the middle ground that
Sounds like an idea - but I would scrap the whole login issue altogether
- just make it all public.
push the product
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Results
Sent: July 7, 2006 14:06
To: u2-users@listserver.u2ug.org
Subject: Re: [U2] UV
Where do I sign? :-)
Bill
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Results
Sent: Friday, July 07, 2006 11:06 AM
To: u2-users@listserver.u2ug.org
Subject: Re: [U2] UV - tech support
A few notes:
The problem with IBm is that IBM isn't IBM
besides these 2 answers:
This might be a good question to send to [EMAIL PROTECTED]
Perhaps you should ask IBM instead of the the U2 users mailing list
The U2 User Group's Enhancement Forum is an excellent place for it.
(accessible @ www.u2ug.org)
This is a major purpose of the U2 User
: [U2] UV - tech support
IMO IBM is pretty messed up in this regard.
I recently ran into the same situation where we are no longer allowed to
access IBM directly and had to go through a VAR. They eventually agreed
to set us up an account so that we could at least perform searches on
the IBM web site
Many unrelated comments.
I think Chuck is right. Influencing change must go through the right
business channels and must be presented in a business-professional context.
Unfortunately I've been making the same speech to D3 people for years now
and they would rather dump RD and come to IBM than
Here, here!
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Results
Sent: Friday, July 07, 2006 1:06 PM
To: u2-users@listserver.u2ug.org
Subject: Re: [U2] UV - tech support
A few notes:
The problem with IBm is that IBM isn't IBM. It is a series
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Gravagno
Sent: July 7, 2006 17:05
To: u2-users@listserver.u2ug.org
Subject: RE: [U2] UV - tech support
Many unrelated comments.
I think Chuck is right. Influencing change must go through the right
Subject: RE: [U2] UV - tech support
Hi Tony ,
I will probably regret this post - I never seem to get past one or 2
before the jumping down of throats begins ;-)
While I agree with what you say as far as support is concerned ( and I
still stand by my statement that there is now and never has been
Gerry wrote:
Hi Tony ,
I will probably regret this post - I never seem to get past one or 2
before the jumping down of throats begins ;-)
I pretty much regret all of mine these days, and I'm sure others do too.
:^D
While I agree with what you say as far as support is concerned ( and I
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