It's the same in windows so must be a hardware problem with HP.
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https://bugs.launchpad.net/bugs/1830930
Title:
USB 3 devices are not detected on thunderbolt 3
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Looks like hardware issue.
** Changed in: linux (Ubuntu)
Status: Confirmed => Invalid
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Title:
USB 3 devices are not detected on
I got a different USB 3.1 SSD and this works fine so it seems a real
edge case that Samsung SSD does not work on this TB controller. I can
test with windows soon
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Yes, please test it under Windows. And don't forget to upgrade
Thunderbolt firmware before switching back to Linux.
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Title:
USB 3 devices are
BIOS update didn't change anything, I guess maybe it's not even a Linux
problem it's an HP problem. I could install windows to test if it work
there as crosscheck with hardware vs software.
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I'll give it a go and move it
** Package changed: thunderbolt-tools (Ubuntu) => linux (Ubuntu)
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Title:
USB 3 devices are not detected on
I guess it worth updating your BIOS to the latest version.
According to the details above you have Ver. 02.06.03, while in HP site I can
find Ver 02.07.00
The release notes there mention several fixes for the handling of USB-C ports.
(I hope there is an easy way to do so on Linux. Hopefully it's
I set the BIOS to no security and still have the same effect.
A USB device on thunderbolt bus should not need authorization? On
windows I never saw that and also in Linux with the USB 2 cable there
was no need to authorize.
The Thunderbolt controller is authorized though.
I'm not sure the
From
https://www.samsung.com/semiconductor/minisite/ssd/product/portable/t5/
I learn this is a USB 3.1 Gen2 device, not a Thunderbolt device, so
authorization isn't relevant (and thunderbolt-tools isn't the relevant
package).
Still, the fact that you had to force power the controller even when a
With most machines they have a security level set in BIOS. The default
security level means you need to authorize the thunderbolt device using
bolt or thunderbolt-tools, did you do that?
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** Package changed: linux (Ubuntu) => thunderbolt-tools (Ubuntu)
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https://bugs.launchpad.net/bugs/1830930
Title:
USB 3 devices are not detected on thunderbolt 3
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apport information
** Tags added: apport-collected disco
** Description changed:
I found a strange problem when trying to connect my Samsung T5 SSD.
If I connect it to the Thunderbolt port on my HP EliteDesk Mini G4, with
Thunderbolt at boot then the SSD is detected without issues.
** Package changed: ubuntu => linux (Ubuntu)
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Title:
USB 3 devices are not detected on thunderbolt 3
To manage notifications about this bug go
Thank you for taking the time to report this bug and helping to make
Ubuntu better. It seems that your bug report is not filed about a
specific source package though, rather it is just filed against Ubuntu
in general. It is important that bug reports be filed about source
packages so that people
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