After tons of debugging...we found the issue.
The user had in his Trash, a subdirectory without an actual parent.
He had Trash.Contacts.Calendar as a maildir but Trash.Contacts was not an
actual directory.
As soon as we removed that directory from the Trash and recreated the profile,
Outlook wen
Furthermore I might add that syncing the account via Android phone works fine.
Just not in Outlook. Are there different EAS settings required for optimal sync
of Outlook ?
On Tue, May 24, 2016 at 02:18 AM, Thomas (aon) Fuehrer wrote:
You have to verify the ServerId and ParentId relationship of *
ok, but why would they be wrong ?
Is there a bug ?
On Tue, May 24, 2016 at 02:18 AM, Thomas (aon) Fuehrer wrote:
You have to verify the ServerId and ParentId relationship of *ALL* mail-folders.
On Monday, May 23, 2016 20:47 CEST, ""Qmail"" (qm...@top-consulting.net
(mailto:qm...@top-consulting.n
You have to verify the ServerId and ParentId relationship of *ALL* mail-folders.
On Monday, May 23, 2016 20:47 CEST, "\"Qmail\"" (qm...@top-consulting.net)
wrote:
> It looks like this:
> 1
> oc10_testdomain_lan_28ae_1cf350a8_0
> 20
>mail%2F1f0a2428afd7ca538ec4a63ae627
>0
>IN
It looks like this:
1
oc10_testdomain_lan_28ae_1cf350a8_0
20
mail%2F1f0a2428afd7ca538ec4a63ae627
0
INBOX
2
Is there something special about this account ? How come others work just fine ?
On Mon, May 23, 2016 at 02:24 PM, Thomas (aon) Fuehrer wrote:
OK, then have a close look
I've setup another account via Outlook and the FolderSync looks similar, except
in this case it somehow proceeds to do a Sync call after
mail%2F13efb72de65877550f7dc72b6ff5
0
INBOX
2
On Mon, May 23, 2016 at 02:24 PM, Thomas (aon) Fuehrer wrote:
OK, then have a close look into the
OK, then have a close look into the FolderSync response. Check whether ParentId
is either 0 or point to a valid ServerId.
You can send me an extract from your sogo.log and I'll have a look.
Regards,
Thomas
Am Montag, 23. Mai 2016 17:12 CEST, "\"Qmail\"" (qm...@top-consulting.net)
schrieb:
> T
There are no such requests. Only . I removed the user entirely using sogo-tool
remove and from Outlook.
I then re-added the account to Outlook and it added just fine - came up right
away with 'All folders are up to date'
In sogo logs, the only post Outlook does is:
May 23 10:52:22 sogod [10414]:
Hi!
is not meaningful here, it will only find data on new profiles or
if there are changes to the folder hierarchy.
Search for requests and their responses when you recreate the account
or after you used sogo-tool manage-eas resetfolder.
Regards,
Thomas
On Sunday, May 22, 2016 21:12 CEST,
Well,
we ran more tests and here's the EAS response for Outlook 2013:
May 22 14:54:52 sogod [8860]: EAS - response for device
5E79CCA89F054884A128928537618624:
1
oc10_testsever_lan_1009_1cef97c8_0
0
However, I think the issue is related to the number of messages in the user's
Inbox. For exa
Recreate the profile in outlook with SOGoEASDebugEnabled = YES and look into
sogo.log to see what sogo send to the Client.
Regards,
Thomas
Am Freitag, 20. Mai 2016 21:49 CEST, "\"Qmail\"" (qm...@top-consulting.net)
schrieb:
> We have a user with 70 000 messages in his Inbox that fails to syn
We have a user with 70 000 messages in his Inbox that fails to sync via
ActiveSync and Outlook 2013.
There are no errors anywhere, Outlook shows: All folders are up to date but no
data gets sent over. There are also no errors in the logs.
The EAS related settings are:
WOWorkersCount = 120;
SO
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