Anyone from Comcast monitoring here?
I know it's a long shot; but, we have a wholesale partner in GA that resells
our hosted services.
They have Comcast internet in their office, and many of their customers also
use Comcast.
Within the past few weeks, they've started having degradation of voice
Traceroutes in both directions during the problem period will make this
much easier to address.
On Fri, Aug 14, 2020, 1:48 PM Mark Wiles wrote:
> Anyone from Comcast monitoring here?
>
>
>
> I know it’s a long shot; but, we have a wholesale partner in GA that
> resells our hosted services.
>
> T
Correct… but we’re looking for a Comcast engineer to step in an help moving
forward.
From: Ross Tajvar
Sent: Friday, August 14, 2020 1:53 PM
To: Mark Wiles
Cc: VoiceOps
Subject: Re: [VoiceOps] Comcast - Data Side?
Traceroutes in both directions during the problem period will make this much
While Comcast is there, have them switch out the modem to a Docsis 3.1
modem if they aren't already on one. That helps a ton with jitter.
On Fri, Aug 14, 2020 at 10:59 AM Mark Wiles wrote:
> Correct… but we’re looking for a Comcast engineer to step in an help
> moving forward.
>
>
>
>
>
> *From:
We detected an SMS outage on all Vitelity DIDs starting at 2210 UTC (6:10pm
EDT) and has been ongoing for 2+ hours.
Vitelity was unaware of the outage when we opened an emergency ticket at
2236 UTC, and failed to post that there was an issue until UTC
8/15/2020.
We have seen ZERO inbound SM
