Re: [VoiceOps] Scam Caller - course of action for service provider?

2023-09-26 Thread Peter Beckman via VoiceOps
Contact the FBI. They investigate fraud like this. Your local FBI Field Office is usually the best place to start. Contact the FBI at (202) 324-3000, or online at www.fbi.gov or tips.fbi.gov. Contact the Department of Health and Human Services, Office of the Inspector General at 1-800

Re: [VoiceOps] Scam Caller - course of action for service provider?

2023-09-26 Thread Mark R Lindsey via VoiceOps
Chris, good work chasing it down. Report it to your state Attorney General, the FTC: https://reportfraud.ftc.gov/#/ And the FCC: https://fcc.gov/complaints State Attorney Generals prosecute fraud cases regularly. They're the most active in the fight against these scams. The FTC might already

[VoiceOps] Scam Caller - course of action for service provider?

2023-09-26 Thread Christopher Aloi via VoiceOps
Hey All, We have a customer who came on board and used our hosted phone service. They made it through our "know your customer process" by misrepresenting themselves. They were actually referred by another customer. 24 hours into their service with us one of our carriers flagged their calls. I s